Cursos de Gestión de Personas y Equipos

Código del Curso

pplteamman

Duración

21 horas (por lo general 3 días incluidas las pausas)

Información General

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

  • Themselves
  • Their colleagues (peers)
  • Their bosses
  • Their team members
  • Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies

By the end of the course, delegates will be able to:

  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Appreciate how to manage, motivate and develop their team members
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office

Programa del Curso

Understanding Ourselves and Others

  • What makes us behave the way we do?
  • How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
  • Feedback: how do others see and relate to us?

Communication

  • How do we communicate with others?
  • What are the advantages / disadvantages of the various communications media?
  • What do we mean by Effective Communication and how do we achieve it?
  • Our respective thinking and learning styles and how they can be applied to our day-to-day work

Management v Leadership

  • What is Management? What is Leadership?
  • What is the difference between Management and Leadership?
  • Analysing Leadership Behaviour
  • Analysing the difference Management Styles – and understand when to use them
  • The importance of Communication – including:
    • Verbal Communication
    • Vocal Communication
    • Visual Communication

Emotional Intelligence

  • Emotions and their consequences
  • The importance of understanding our “EQ” (as opposed to the more-standard IQ)
  • The five stages of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Why do we act / react in a certain way to colleagues and customers?
  • How can we build rapport with colleagues and customers?
  • What are the benefits of “True Rapport” in our inter-personal relationships?

Building a Successful Team

  • What is a Team?
  • The stages of Team Development

Goal and Objective Setting

  • Goal Setting – for the company
  • Objective Setting – for the staff
  • Drafting and Aligning Objectives
  • Performance Management

Stakeholder Management

  • People and the Service-Profit Chain
  • Satisfying Stakeholders
  • Stakeholder Analysis: internal and external stakeholders

Delegation

  • What is Delegation?
  • The Stages of Delegation

Coaching

  • What is Coaching?
  • Using the G R O W model for effective coaching

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them:
    • Competing
    • Collaborating
    • Compromising
    • Avoiding
    • Accommodating
  • Bridging the Gap

Testimonios

★★★★★
★★★★★

Reservas, Precios y Solicitudes

¡Garantizada la ejecución incluso con un solo delegado!

Aula Privada

Desde 120,000MXN

Remoto Privado

Desde 85,000MXN (30)

Clase Pública

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Promociones

Curso Ubicación Fecha Precio del Curso [A distancia / Presencial]
Docker for Developers and System Administrators San Juan - Metro Office Park Jue, 2018-10-25 09:30 52,110MXN / 72,470MXN
Gestión de Reglas de Negocios (BRMS) con Drools Puebla - Triangulo Las Animas Mié, 2018-10-31 09:30 34,110MXN / 54,260MXN
OCEB2 OMG Experto Certificado en BPM - Preparación para el Examen Fundamental San Juan - Metro Office Park Lun, 2018-11-05 09:30 101,250MXN / 121,970MXN
Puppet Advanced San Juan - Metro Office Park Mié, 2018-12-05 09:30 76,500MXN / 97,040MXN
Modelado de Procesos de Negocio en BPMN 2.0 San Juan - Metro Office Park Mar, 2018-12-11 09:30 76,500MXN / 97,040MXN
Introducción MoDAF/NAF Puebla - Triangulo Las Animas Jue, 2018-12-13 09:30 26,550MXN / 46,700MXN
Introduction to Recommendation Systems Ciudad de Mexico - Colonia Del Valle Jue, 2018-12-27 09:30 34,110MXN / 56,110MXN

Descuentos en los Cursos

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