Course Outline
Sensitivity in the Professional Setting
- Defining the concepts of sensitivity and respect in business environments
- The influence of words, tone, and body language
- Becoming aware of cultural, personal, and social differences
Identifying and Mitigating Unconscious Bias
- How biases develop and affect decision-making processes
- Illustrative examples of microaggressions and unintentional offenses
- Practical strategies to minimize bias and encourage fairness
Empathy and Emotional Intelligence
- Comprehending the perspectives and emotions of others
- Employing active listening and compassionate communication techniques
- Utilizing empathy to build trust and enhance collaboration
Managing Sensitive Interactions
- Addressing conflicts or offenses in a constructive manner
- Preserving professionalism when under pressure
- Transforming challenging conversations into opportunities for growth
Cultivating an Inclusive Culture
- Promoting respect, openness, and collective responsibility
- Encouraging inclusive behaviors in daily interactions
- The leadership role in exemplifying sensitivity
Application and Reflective Practice
- Case-based exercises focusing on sensitive workplace situations
- Group reflections and sharing of insights
- Developing a personal action plan to implement sensitivity principles
Summary and Future Actions
- Recap of essential concepts and practices
- Commitment to ongoing awareness and respect
- Guidelines for sustaining long-term inclusivity in the workplace
Requirements
- Practical experience working in team-based or customer-facing roles
- A willingness to engage in self-reflection and group discussions
- No previous training in diversity or inclusion is necessary
Target Audience
- Employees and team leaders committed to fostering respect and inclusion in the workplace
- Managers looking to cultivate awareness and empathy within their teams
- Organizations dedicated to reinforcing a culture of sensitivity and mutual understanding
Testimonials (4)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The active sessions.
