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Course Outline
Introduction to Communication
- The communication process and its stages
- The importance of verbal and nonverbal communication
- Techniques and tools for effective communication
Principles of Effective Communication as a Key Element for Organizational Contact
- Self-analysis of your communication style
- Common communication errors
- Identifying communication barriers
- Stages of interpersonal relationship development
- Direct communication versus telephone communication
Communication Within Organizations
- Network communication within organizational structures
- Models of information flow and optimization strategies
- Tasks and internal communication tools
Effective Conversations
- Developing self-image as both sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a tool for effective communication
- Factors that complicate hearing and understanding speech
- The art of asking questions
- Psychological mechanisms and techniques for influence
Building Teams and Their Impact on Collaboration
- Stages of team development: operational principles and potential challenges
- Approaches for working through each stage
- Team roles and their identification
Conflict and Competition as Threats to Cooperation
- Sources and types of conflicts
- Strategies for addressing conflict
- Competition within groups: benefits and drawbacks
Sources and types of conflicts
Maintaining harmony and positive relationships through the concept of assertive behavior
- The concept of assertiveness
- Understanding personal rights
- Decision-making regarding assertive behavior
- Behavioral types: aggressive, submissive, and assertive
- Crafting "I" messages as a foundation for assertively expressing opinions, judgments, and emotions
- Overcoming the fear of saying "no": identifying internal barriers
- Cultivating self-assertive behavior
Mutual Respect: Navigating Agreement and Refusal
- The ability to deny and refuse requests
- The ability to argue points effectively
- Recognizing manipulation
- Accepting both negative and positive responses to criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality