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Course Outline

Introduction to Communication

  • The communication process and its stages
  • The importance of verbal and nonverbal communication
  • Techniques and tools for effective communication

Principles of Effective Communication as a Key Element for Organizational Contact

  • Self-analysis of your communication style
  • Common communication errors
  • Identifying communication barriers
  • Stages of interpersonal relationship development
  • Direct communication versus telephone communication

Communication Within Organizations

  • Network communication within organizational structures
  • Models of information flow and optimization strategies
  • Tasks and internal communication tools

Effective Conversations

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a tool for effective communication
  • Factors that complicate hearing and understanding speech
  • The art of asking questions
  • Psychological mechanisms and techniques for influence

Building Teams and Their Impact on Collaboration

  • Stages of team development: operational principles and potential challenges
  • Approaches for working through each stage
  • Team roles and their identification

Conflict and Competition as Threats to Cooperation

  • Sources and types of conflicts
  • Strategies for addressing conflict
  • Competition within groups: benefits and drawbacks

Sources and types of conflicts

Maintaining harmony and positive relationships through the concept of assertive behavior

  • The concept of assertiveness
  • Understanding personal rights
  • Decision-making regarding assertive behavior
  • Behavioral types: aggressive, submissive, and assertive
  • Crafting "I" messages as a foundation for assertively expressing opinions, judgments, and emotions
  • Overcoming the fear of saying "no": identifying internal barriers
  • Cultivating self-assertive behavior

Mutual Respect: Navigating Agreement and Refusal

  • The ability to deny and refuse requests
  • The ability to argue points effectively
  • Recognizing manipulation
  • Accepting both negative and positive responses to criticism
  • Providing constructive feedback
 14 Hours

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