Course Outline
Day 1
INTRODUCTION
- Background context
- Defining roles and responsibilities
- The importance of soft skills
- Perception, innumeracy, and human nature
- Money, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The core objectives of communication
- Educating the audience
- Providing information
- Persuading stakeholders
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your audience
- Worldviews, perspectives, and mental schemas
- Navigating jargon and mixed-ability groups
- Location and national context
- Adjusting for abstraction levels
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- Screen-based text and conciseness
- The rule of three
- Utilizing examples and analogies
4. STORYTELLING
- The universal nature of storytelling and its connection to childhood
- Applying narrative techniques in the workplace
- Techniques for effective storytelling
- The role of non-verbal communication
- The lasting impact and power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Establishing trusted sources
- Visualizing data and information
6. INTERPRETATION OF DATA
- Awareness of confirmation bias
- Intent behind communication
- Status and tone in communication
7. FEEDBACK
- Key feedback models
- Situation, behaviour, and impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, task, action, and result (STAR) feedback model
- SAID feedback model
- Strategies for obtaining effective feedback
- Practicing active listening
- Techniques for delivering constructive feedback
- The importance of constructiveness
- Summary points
Day 3
8. COLLABORATION
- The rationale for collaboration
- Defining collaboration
- Fostering a collaborative culture
- Key insights
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari model
- Emphasizing conciseness
- Cultivating assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- The discrepancy technique
- The repetition technique
- The fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Managing relationships
12. PERSONAL BRANDING
- Disclosure and intent
- Building your personal brand
- Step 1: Clarify your career goals
- Step 2: Align your objectives
- Step 3: Identify your audience and purpose
- Step 4: Engage effectively
- Key brand characteristics
13. POSITIVE ATTITUDE
- The evolution of Positive Mental Attitude (PMA)
- "Can-do" spirit and confidence
- Cultivating and sustaining a PMA
- The essence of positivity
- Final thoughts
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisites
No specific prior knowledge is required. However, a certain level of professional experience in any field is beneficial.
Target Audience
This course is primarily designed for professionals with a few years of experience. Given its universal applicability, the content is relevant across most disciplines. It is particularly valuable for specialists who frequently need to explain complex, niche concepts to non-technical stakeholders.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
