Get in Touch

Course Outline

Fundamentals of Effective Communication

The value of clear and concise expression

  • The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
  • Recognizing common communication obstacles and strategies to overcome them
  • Distinguishing between formal and informal communication styles

Excel in Verbal Communication

  • Articulation & Pronunciation: Delivering speech with clarity and assurance
  • Pacing & Tone: Projecting a professional and engaging demeanor
  • Active Listening: The cornerstone of productive dialogue
  • Navigating Difficult Conversations & Providing Constructive Feedback

Essentials of Business Writing

Writing with precision, accuracy, and brevity

  • Grammar and punctuation: Identifying and correcting frequent mistakes
  • Organizing emails, reports, and business correspondence professionally
  • Selecting the appropriate tone for varying business contexts

Best Practices for Digital Email Communication

Professional email etiquette: Best practices and pitfalls to avoid

  • Composing emails for maximum impact and efficiency
  • Managing sensitive or complex email exchanges
  • Leveraging AI and tools for grammar and tone validation

Conclusion & Action Plan

  • Key learning points and personal reflections
  • Commitment to continuous professional improvement

Training Methodologies

  • Interactive Discussions & Exercises – Immersing participants in real-world scenarios
  • Role-Playing & Simulations – Practicing effective verbal delivery
  • Group Work & Peer Feedback – Learning from colleagues’ writing and speaking approaches
  • Practical Writing & Editing Exercises – Gaining hands-on experience in refining business communication

Requirements

Target Audience: Professionals aiming to refine their English verbal and written communication capabilities.

 8 Hours

Number of participants


Price per participant

Testimonials (4)

Upcoming Courses

Related Categories