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Course Outline
Fundamentals of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing common communication obstacles and strategies to overcome them
- Distinguishing between formal and informal communication styles
Excel in Verbal Communication
- Articulation & Pronunciation: Delivering speech with clarity and assurance
- Pacing & Tone: Projecting a professional and engaging demeanor
- Active Listening: The cornerstone of productive dialogue
- Navigating Difficult Conversations & Providing Constructive Feedback
Essentials of Business Writing
Writing with precision, accuracy, and brevity
- Grammar and punctuation: Identifying and correcting frequent mistakes
- Organizing emails, reports, and business correspondence professionally
- Selecting the appropriate tone for varying business contexts
Best Practices for Digital Email Communication
Professional email etiquette: Best practices and pitfalls to avoid
- Composing emails for maximum impact and efficiency
- Managing sensitive or complex email exchanges
- Leveraging AI and tools for grammar and tone validation
Conclusion & Action Plan
- Key learning points and personal reflections
- Commitment to continuous professional improvement
Training Methodologies
- Interactive Discussions & Exercises – Immersing participants in real-world scenarios
- Role-Playing & Simulations – Practicing effective verbal delivery
- Group Work & Peer Feedback – Learning from colleagues’ writing and speaking approaches
- Practical Writing & Editing Exercises – Gaining hands-on experience in refining business communication
Requirements
Target Audience: Professionals aiming to refine their English verbal and written communication capabilities.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot