Course Outline
Session 1: Fundamentals of Effective Communication
The significance of clear and concise dialogue
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing common communication barriers and strategies to overcome them
- Differentiating between formal and informal communication styles
Session 2: Mastering Verbal Communication
- Articulation & Pronunciation: Speaking with clarity and assurance
- Pacing & Tone: Achieving a professional and engaging presence
- Active Listening: The cornerstone of productive conversations
- Navigating Challenging Conversations & Providing Constructive Feedback
Session 3: Business Writing Essentials
Writing with precision, accuracy, and brevity
- Grammar and punctuation: Identifying frequent errors and correcting them
- Professionally structuring emails, reports, and business correspondence
- Selecting the appropriate tone for various business scenarios
Session 4: Best Practices for Digital Email Communication
Professional email etiquette: Best practices and pitfalls to avoid
- Organizing emails for maximum impact and efficiency
- Managing sensitive or difficult email exchanges
- Leveraging AI and tools to verify grammar and tone
Closing & Action Plan
- Reviewing key insights and reflecting on the learning journey
- Establishing personal commitments for continuous improvement
Training Methodologies:
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Interactive Discussions & Exercises – Engaging participants through real-world scenarios
Role-Playing & Simulations – Practicing effective verbal communication
Group Work & Peer Feedback – Learning from each other’s writing and speaking styles
Practical Writing & Editing Exercises – Gaining hands-on experience in enhancing business communication
Requirements
Target Audience: Professionals aiming to strengthen their English verbal and written communication abilities.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
