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Course Outline

Self-Analysis and Understanding Others

  • Examining the drivers behind our behavior
  • Distinguishing between behavior required by our professional roles and personal habits that may be counterproductive
  • Utilizing feedback to gain insight into how others perceive and interact with us

Communication

  • Strategies for effective interaction with others
  • Weighing the pros and cons of different communication media
  • Defining and achieving effective communication
  • Applying understanding of diverse thinking and learning styles to daily tasks

Emotional Intelligence

  • Analyzing emotions and their impact
  • Recognizing the value of Emotional Quotient (EQ) in contrast to traditional IQ
  • Exploring Goleman’s five components of Emotional Intelligence:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Understanding the underlying reasons for our reactions to colleagues and clients
  • Techniques for building strong rapport
  • The advantages of authentic rapport in professional relationships

Stakeholder Management

  • Strategies for meeting stakeholder expectations
  • Conducting stakeholder analysis for both internal and external parties

Managing Change

  • Reviewing nine fundamental principles of change
  • Navigating the emotional responses to organizational change
  • Addressing resistance to change and identifying potential benefits

Requirements

Target Audience

Professionals who require a comprehensive understanding of the dynamics involved in communicating and influencing the following groups:

  • Colleagues
  • Supervisors
  • Internal and external clients and stakeholders
 14 Hours

Number of participants


Price per participant

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