Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Self-Analysis and Understanding Others
- Examining the drivers behind our behavior
- Distinguishing between behavior required by our professional roles and personal habits that may be counterproductive
- Utilizing feedback to gain insight into how others perceive and interact with us
Communication
- Strategies for effective interaction with others
- Weighing the pros and cons of different communication media
- Defining and achieving effective communication
- Applying understanding of diverse thinking and learning styles to daily tasks
Emotional Intelligence
- Analyzing emotions and their impact
- Recognizing the value of Emotional Quotient (EQ) in contrast to traditional IQ
- Exploring Goleman’s five components of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding the underlying reasons for our reactions to colleagues and clients
- Techniques for building strong rapport
- The advantages of authentic rapport in professional relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis for both internal and external parties
Managing Change
- Reviewing nine fundamental principles of change
- Navigating the emotional responses to organizational change
- Addressing resistance to change and identifying potential benefits
Requirements
Target Audience
Professionals who require a comprehensive understanding of the dynamics involved in communicating and influencing the following groups:
- Colleagues
- Supervisors
- Internal and external clients and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.