Communicating and Influencing - For Managers and Team Leaders Training Course
Target Audience
This course is designed for staff who need to have a comprehensive understanding of the key issues related to Communication and Influence:
- Their colleagues
- Their supervisors
- Their internal and external customers and stakeholders
Course Format
The course will be a highly interactive blend of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, participants will be able to:
- Recognize the importance of managing their own behavior before attempting to influence the behavior of others
- Understand the strengths and weaknesses of the various communication channels available
- Effectively manage their internal and external customers and stakeholders
- Explain how to handle challenging situations that may arise in the workplace
Course Outline
This course is nearly identical to the Team Members’ course (see separate outline) with the following additions:
- A new module titled: Leadership vs. Management, which covers:
- The similarities and differences between Leadership and Management. What defines a Great Leader; what defines a Great Manager?
- Management Styles
- An additional module titled: Delivering Change, which covers:
- Why Change succeeds or fails
- Principles of Change
- Resistance to Change – and why, occasionally, resistance to change can be beneficial
Open Training Courses require 5+ participants.
Communicating and Influencing - For Managers and Team Leaders Training Course - Booking
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Testimonials (2)
Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
I generally was benefit from the interaction and flexibility.
Olivier Pugliesi-Conti
Course - Communicating and Influencing - For Managers and Team Leaders
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