Gracias por enviar su consulta! Uno de los miembros de nuestro equipo se pondrá en contacto con usted en breve.
Gracias por enviar su reserva! Uno de los miembros de nuestro equipo se pondrá en contacto con usted en breve.
Programa del Curso
Session 1 — Context, Objectives & Foundations
- Purpose and benefits of a unified process architecture for government
- Key concepts: macroprocesses, processes, subprocesses, actors, and touchpoints
- Scope definition exercise: selecting pilot areas and success criteria
Session 2 — Identification and Classification of Processes
- Techniques for inventorying existing processes across departments
- Classification framework: strategic, core, support, and regulatory processes
- Practical mapping exercise: create initial process maps for a selected pilot
Session 3 — Integrating Regulations, Users, Providers and Technology
- Methods to capture regulatory constraints and compliance points within processes
- Identifying user journeys, internal/external providers and system touchpoints
- Workshop: augment pilot process maps with regulatory and technology layers
Session 4 — Methodology for Documentation and Maintenance
- Standardised documentation structure for process manuals and SOPs
- Versioning, governance roles, and the lifecycle of process artefacts
- Hands-on: populate a template manual page and maintenance checklist
Session 5 — Standards, Nomenclature and Practical Templates
- Defining naming conventions, taxonomy and metadata for processes
- Designing reusable templates: process card, swimlane, RACI, risk & controls
- Group activity: produce a set of standardised templates tailored to the client
Session 6 — Implementation Roadmap, Piloting and Capacity Building
- Developing an incremental rollout plan and pilot governance model
- Training the trainers: creating a practical transfer plan for departments
- Final exercise: draft a 90-day pilot plan and presentation of next steps
Summary and Next Steps
Deliverables provided with the course will include practical activities and supporting materials such as editable process templates (process cards, swimlane diagrams, RACI matrices), sample documentation pages, workshop facilitation guides, a pilot rollout checklist, and digital slide decks for internal training.
Recommended next steps: run an initial two-week pilot with one or two departments, hold follow-up coaching sessions to refine templates based on feedback, and establish a small governance cell to maintain the institutional process architecture.
Requerimientos
- Working knowledge of public administration structures
- Familiarity with organisational roles and responsibilities
- Basic experience with process improvement or quality methodologies
Audience
- Government officials in planning, process improvement, and institutional coordination
- Regulatory managers and policy advisors within State of Jalisco agencies
- Team leaders responsible for manuals, procedures and operational standardisation
24 Horas
Testimonios (5)
La practica sobre cada caso, la buena explicacion, muy entendible y amplio conocimiento de los temas; se utilizó un ejemplo real para practicar
ESTEFANNY GIL MORA - Global K S.A. de C.V.
Curso - Use Case Modeling
Me gustan mucho las habilidades de comunicación
Javed Ahmed - Sharjah Documentation & Archive Authority
Curso - ITIL Foundation V4
Traducción Automática
-Conocimiento del profesor sobre el tema fue realmente bueno. Él pudo explicar muy bien y responder todas las preguntas en ese momento. -Ser capaz de conocer todas las capacidades de la herramienta fue realmente bueno. -La estructura que mostró, como usar escenarios y rastreabilidad, sería realmente útil en mi trabajo diario.
Harsha Jain - Scania CV AB
Curso - Introduction to Enterprise Architect
Traducción Automática
Gran conocimiento.
Marie - Forsvarets forkningsinstitutt
Curso - Systems Modeling with SysML and Enterprise Architect (EA)
Traducción Automática
Muchos ejemplos.
