Course Outline
Session 1 — Context, Goals, and Core Concepts
- The value and advantages of a unified process architecture in the public sector
- Fundamental concepts: macroprocesses, processes, subprocesses, key actors, and interaction points
- Defining the scope: choosing pilot areas and establishing success metrics
Session 2 — Mapping and Categorizing Processes
- Strategies for auditing existing workflows across different departments
- A classification model covering strategic, core, support, and regulatory functions
- Practical exercise: developing initial process maps for a chosen pilot area
Session 3 — Merging Regulations, Users, Providers, and Technology
- Techniques for embedding regulatory constraints and compliance checkpoints within workflows
- Mapping user journeys, internal/external providers, and system interfaces
- Workshop: enhancing pilot process maps with regulatory and technological layers
Session 4 — Documentation and Maintenance Frameworks
- Standardized structures for process manuals and standard operating procedures (SOPs)
- Managing versions, defining governance roles, and overseeing the lifecycle of process documents
- Practical application: filling out template manual pages and maintenance checklists
Session 5 — Standards, Naming Conventions, and Templates
- Establishing naming rules, taxonomies, and metadata for process definitions
- Creating reusable assets: process cards, swimlane diagrams, RACI charts, and risk/control logs
- Group task: developing a set of customized, standardized templates for the organization
Session 6 — Rollout Plan, Piloting, and Skill Transfer
- Constructing a phased implementation plan and pilot governance structure
- Training the trainers: designing a practical knowledge transfer plan for individual departments
- Final project: drafting a 90-day pilot proposal and outlining immediate next steps
Recap and Future Actions
Course deliverables include practical activities and supporting resources such as editable process templates (process cards, swimlane diagrams, RACI matrices), sample documentation pages, workshop facilitation guides, a pilot rollout checklist, and digital slide decks for internal training.
Suggested next steps: execute an initial two-week pilot with one or two departments, conduct follow-up coaching sessions to refine templates based on user feedback, and establish a small governance team to oversee the institutional process architecture.
Requirements
- Operational understanding of public administration frameworks
- Knowledge of organizational roles and accountability structures
- Foundational experience with process optimization or quality management systems
Target Audience
- Government staff involved in strategic planning, process enhancement, and institutional alignment
- Compliance managers and policy consultants within Jalisco state agencies
- Supervisors tasked with managing manuals, standard operating procedures, and operational consistency
Testimonials (4)
The explanation of all components and usages of them on the examples
Olga Elizova
Course - Enterprise Architecture in the UAF
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
Prepared project on which we could work from the start without wasting time to set up files not needed in exercises. Readiness to answer all questions that came up from participants.
Robert Walczak - Hitachi Energy
Course - Systems Modeling with SysML and Enterprise Architect (EA)
In my opinion large amount of practical examples is very helpful to understand subject.
