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Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and Evolution
  • Core Principles: Value, Flow, Pull, and Perfection
  • Categorizing waste (muda) within service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Prioritization strategies: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Thinking for Projects (framework and practical use)
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban Systems (4 hours)

  • Core components and fundamentals of Kanban
  • Effective board administration
  • Pull mechanisms and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Integrating Lean into Business Processes (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Pinpointing waste in banking operations
  • Applying KAIKAKU strategies

5. Additional Lean Frameworks (2 hours)

  • GEMBA observations
  • KAIZEN initiatives
  • Root cause analysis using Ishikawa diagrams and the 5 Whys method
  • Implementing POKA-YOKE error-proofing

Wrap-Up and Future Actions

Requirements

  • Foundational knowledge of project management principles
  • Practical experience with business or banking process workflows
  • Basic familiarity with Agile or Lean frameworks

Intended Audience

  • Process managers and analysts
  • Project managers operating in banking and financial services
  • Specialists focused on requirements elicitation and process optimization
 16 Hours

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