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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and development over time
  • Core Lean concepts: Value, Flow, Pull, and Pursuit of Perfection
  • Identifying waste (muda) within service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
  • A3 Problem Solving: Framework and practical use
  • Comparative overview: Lean, Agile, and Six Sigma

3. Lean Kanban Implementation (4 hours)

  • Key components and basics of Kanban systems
  • Effective board administration
  • Managing Pull systems and Work In Progress (WIP) limits
  • Monitoring flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Application in Business Processes (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Detecting waste in specific banking operations
  • Introduction to KAIKAKU (radical transformation)

5. Additional Lean Methodologies (2 hours)

  • GEMBA: Going to the real place
  • KAIZEN: Continuous improvement practices
  • Root cause analysis: Ishikawa diagrams and the 5 Whys
  • POKA-YOKE: Error-proofing mechanisms

Course Conclusion and Future Actions

Requirements

  • A solid foundation in fundamental project management principles
  • Practical experience with process workflows within business or banking settings
  • Working knowledge of Agile or Lean frameworks

Target Audience

  • Process managers and business analysts
  • Project managers operating in banking and financial services sectors
  • Professionals responsible for requirements definition and process enhancement

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