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Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: Origins and Evolution
- Core Principles: Value, Flow, Pull, and Perfection
- Categorizing waste (muda) within service industries
2. Applying Lean to Requirements and Project Management (4 hours)
- VOC (Voice of the Customer) analysis
- Prioritization strategies: MoSCoW, WSJF, and the Effort-Impact Matrix
- A3 Thinking for Projects (framework and practical use)
- Comparative overview: Lean vs. Agile vs. Six Sigma
3. Lean Kanban Systems (4 hours)
- Core components and fundamentals of Kanban
- Effective board administration
- Pull mechanisms and Work In Progress (WIP) limits
- Key flow metrics: Lead Time, Cycle Time, and Takt Time
4. Integrating Lean into Business Processes (4 hours)
- VSM (Value Stream Mapping) techniques
- Pinpointing waste in banking operations
- Applying KAIKAKU strategies
5. Additional Lean Frameworks (2 hours)
- GEMBA observations
- KAIZEN initiatives
- Root cause analysis using Ishikawa diagrams and the 5 Whys method
- Implementing POKA-YOKE error-proofing
Wrap-Up and Future Actions
Requirements
- Foundational knowledge of project management principles
- Practical experience with business or banking process workflows
- Basic familiarity with Agile or Lean frameworks
Intended Audience
- Process managers and analysts
- Project managers operating in banking and financial services
- Specialists focused on requirements elicitation and process optimization
16 Hours
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.