Course Outline
Leadership vs. Management
- Similarities and differences between Leadership and Management. What constitutes a Great Leader;
- what makes a Great Manager?
- Management Styles
- Organizational Climate
- Aligning Management Styles with Organizational Climate
Building a Successful Team
- Defining a Team
- Stages of Team Development
- How managers can influence the stages of Team Development…?
Performance Management
- Setting Objectives
- Managing Individual Performance
- Coaching for Improved Performance
- Delegation
- Feedback as a Performance Management Tool
Successfully Implementing Change
- Why Change succeeds or fails
- The 9 Key Principles of Change
- Emotional Reactions to Change
- Resistance to Change – and its Benefits
Negotiating for Optimal Results
- Communication in Negotiation
- The Importance of Effective Presentations
- Different Negotiation Strategies
- Comparing Strategies
- Building Rapport
- The 3-Phase Negotiation Process
Managing Conflict
- Causes of Conflict
-
Phases of Conflict Management
- Understanding the Conflict
- Understanding Your / the Other Person’s Position in the Conflict
- Resolving the Conflict
- Kilman’s Five Conflict-Handling Modes – and How to Apply Them
- Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.