Get in Touch

Course Outline

Leadership vs. Management

  • Similarities and differences between Leadership and Management. What constitutes a Great Leader;
  • what makes a Great Manager?
  • Management Styles
  • Organizational Climate
  • Aligning Management Styles with Organizational Climate

Building a Successful Team

  • Defining a Team
  • Stages of Team Development
  • How managers can influence the stages of Team Development…?

Performance Management

  • Setting Objectives
  • Managing Individual Performance
  • Coaching for Improved Performance
  • Delegation
  • Feedback as a Performance Management Tool

Successfully Implementing Change

  • Why Change succeeds or fails
  • The 9 Key Principles of Change
  • Emotional Reactions to Change
  • Resistance to Change – and its Benefits

Negotiating for Optimal Results

  • Communication in Negotiation
  • The Importance of Effective Presentations
  • Different Negotiation Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-Phase Negotiation Process

Managing Conflict

  • Causes of Conflict
  • Phases of Conflict Management
    • Understanding the Conflict
    • Understanding Your / the Other Person’s Position in the Conflict
    • Resolving the Conflict
  • Kilman’s Five Conflict-Handling Modes – and How to Apply Them
  • Bridging the Gap
 7 Hours

Number of participants


Price per participant

Testimonials (6)

Upcoming Courses

Related Categories