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 Duration 7 hours (1 days)

Course Outline

Leadership vs. Management

  • Exploring the similarities and differences between Leadership and Management; what defines a Great Leader
  • versus what defines a Great Manager?
  • Different Management Styles
  • The Impact of Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building a Successful Team

  • Defining what constitutes a Team
  • Navigating the stages of Team Development
  • How managers can influence and guide the stages of Team Development…

Performance Management

  • Setting Clear Objectives
  • Managing Individual Performance
  • Coaching for Enhanced Performance
  • Effective Delegation
  • Utilizing Feedback as a Key Performance Management Tool

Driving Change Successfully

  • Understanding why Change initiatives succeed (or fail)
  • The 9 key principles of change
  • Addressing emotional reactions to change
  • Managing Resistance to change – and recognizing the benefits of resistance

Negotiating for Optimal Results

  • Communication Strategies in Negotiation
  • The critical role of Effective Presentations
  • Various Negotiating Strategies
  • Evaluating and Comparing Strategies
  • Building Rapport with Stakeholders
  • The 3-phase Negotiating Process

Managing Conflict

  • Identifying the root causes of conflict?
  • The Phases of Conflict Resolution
    • Analyzing the Conflict
    • Understanding your own / the other person’s position in the conflict
    • Achieving Resolution of the Conflict
  • Applying Kilmann’s Five Conflict-Handling Modes – and practical usage
  • Bridging the Gap between parties

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