Course Outline
Leadership vs. Management
- Exploring the similarities and differences between Leadership and Management; what defines a Great Leader
- versus what defines a Great Manager?
- Different Management Styles
- The Impact of Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building a Successful Team
- Defining what constitutes a Team
- Navigating the stages of Team Development
- How managers can influence and guide the stages of Team Development…
Performance Management
- Setting Clear Objectives
- Managing Individual Performance
- Coaching for Enhanced Performance
- Effective Delegation
- Utilizing Feedback as a Key Performance Management Tool
Driving Change Successfully
- Understanding why Change initiatives succeed (or fail)
- The 9 key principles of change
- Addressing emotional reactions to change
- Managing Resistance to change – and recognizing the benefits of resistance
Negotiating for Optimal Results
- Communication Strategies in Negotiation
- The critical role of Effective Presentations
- Various Negotiating Strategies
- Evaluating and Comparing Strategies
- Building Rapport with Stakeholders
- The 3-phase Negotiating Process
Managing Conflict
- Identifying the root causes of conflict?
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The Phases of Conflict Resolution
- Analyzing the Conflict
- Understanding your own / the other person’s position in the conflict
- Achieving Resolution of the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes – and practical usage
- Bridging the Gap between parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.