Conflict Management Training Course

This highly interactive course combines individual and group discussions with practical skills exercises, empowering participants to exchange ideas and elevate their professional capabilities.

Target Audience

Professionals seeking to strengthen their assertiveness skills.

Course Objective

The program is designed to boost confidence and enhance the participant's capacity to communicate with assurance and clarity to both colleagues and clients.

Learning Outcomes

Upon completion of the training, participants will be able to:

• Identify and address obstacles that hinder assertive behavior.
• Recognize behavioral patterns in themselves and others, learning effective strategies to manage them.
• Engage in effective communication with diverse stakeholders to foster mutually beneficial outcomes.
• Navigate and manage challenging situations with confidence.

Goal

This training aims to review and enhance the competencies required to meet business objectives, both individually and within teams. The focus is on equipping participants with key skills, including:

• Developing an effective communication style with others
• Practically analyzing communication barriers and learning active techniques to prevent them
• Building supportive collaborative relationships
• Enhancing effective teamwork
• Understanding mutual influence between individuals and teams
• Mastering various techniques for conflict management
• Shifting attitudes and behaviors toward constructive models, such as an assertive demeanor

Method of work

The training is designed as an interactive experience, with participants actively engaging for over 80% of the time. Each session follows a consistent dynamic: starting with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge acquisition), and concluding with practice sessions to apply new tactics and skills. After each session, participants receive supporting materials related to the topics discussed.

Practical materials are supplemented with mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the exercises performed during the training.

By the conclusion of this course, participants will be able to:

• Recognize the importance of managing one’s own behavior before attempting to influence the behavior of others
• Evaluate the strengths and limitations of the various communication channels available
• Effectively manage internal and external customers as well as stakeholders

Course Structure

This course utilizes a highly interactive approach, combining:

• Guided discussions
• Slide-based presentations
• Practical exercises
• Case study analyses

Target Audience

This course is designed for staff who need to have a comprehensive understanding of the key issues related to Communication and Influence:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Course Format

The course will be a highly interactive blend of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behavior before attempting to influence the behavior of others
• Understand the strengths and weaknesses of the various communication channels available
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle challenging situations that may arise in the workplace

Target Audience

• Personnel who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

This two-day program is tailored for professionals seeking to enhance their negotiation results with customers, suppliers, and colleagues. It imparts the techniques and strategies employed by skilled negotiators, while fostering the self-assurance necessary for success.

Participants will explore various negotiating styles and learn how to maximize their influence while safeguarding key relationships. The course is highly interactive, blending lectures, discussions, coaching, and practical exercises.