Course Outline
Understanding Assertiveness
- Defining assertiveness and clarifying what it is not
- Distinguishing between passive, aggressive, passive-aggressive, and assertive behaviors
- Evaluating your personal communication style
- Exploring the advantages of assertive communication within the professional environment
Building Confidence and Self-Awareness
- Identifying personal impediments to assertive expression
- Challenging self-limiting beliefs to foster greater self-assurance
- Recognizing emotional triggers and learning to manage responses accordingly
- Cultivating a mindset characterized by positivity and confidence
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal communication
- Practicing active listening and formulating impactful questions
- Clearly and respectfully articulating opinions, needs, and expectations
- Delivering professional refusal without compromising professional relationships
Understanding Others and Influencing Positively
- Recognizing varied communication and behavioral styles in others
- Tailoring your communication approach to suit different personalities
- Establishing strong rapport and trust
- Applying influencing techniques to drive positive results
Managing Difficult Conversations
- Strategically preparing for challenging dialogues
- Addressing conflict in a calm and constructive manner
- Responding to criticism, complaints, and difficult behavior with confidence
- Maintaining professionalism while managing emotions under pressure
Practical Assertiveness Skills
- Delivering and receiving constructive feedback effectively
- Negotiating solutions that benefit all parties
- Applying assertiveness techniques in meetings, presentations, and daily work scenarios
- Engaging in role-play exercises based on authentic workplace situations
Continuing Professional Development
- Reflecting on personal strengths and identifying areas for growth
- Developing a personalized plan to improve assertiveness
- Setting SMART goals to guide ongoing development
- Identifying practical opportunities to apply new skills in the workplace
Requirements
There are no specific prerequisites for this course.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
