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Course Outline
Introduction
Fundamentals of Sales and Marketing
- Core principles of selling
- Understanding cross-selling
- Understanding upselling
- Overview of sales marketing
Selling Techniques and Strategies
- Strategies for cross-selling and upselling
- Developing a cross-sell grid
- Product models
- Markov chain applications
- Cluster and market basket analysis
- Techniques for cross-selling and upselling
E-commerce Marketing
- In-app cross-selling and upselling
- Email marketing
- Visual commerce
- E-commerce conversion audit
Database Marketing
- Database marketing versus relationship marketing
- Gaining competitive advantage
- Information and knowledge management
- Database marketing tools and best practices
Customer Relationship and Lifetime Value
- Perceived customer value and value analysis
- Developing value propositions
- The marketing funnel
- Building customer loyalty
- Product profitability analysis
- Customer lifetime value
- Managing churn
- Developing loyalty programs
Marketing Research
- Types of research processes and methods
- Diverse sources for marketing research
- Sales information systems and marketing intelligence systems
- Marketing communications, promotions, and events
- Managing digital communications
Summary and Next Steps
Requirements
- Basic understanding of sales and marketing concepts
Target Audience
- Marketing professionals
- Entrepreneurs
21 Hours
Testimonials (3)
The truth is, it was very comprehensive.
Azucena - Casas Javer SA de CV
Course - Digital Marketing
Machine Translated
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.