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Course Outline

Establishing the Foundations

  • Defining Brand, Brand Marketing, Brand Identity, Brand Perception & Brand Reputation
  • The relationship between brand strength and a business’s bottom line

The Impact of an Online Brand Audit

  • What constitutes a Brand’s Digital Footprint and why is it critical for business health today?
  • How the aggregation of multiple touch points ultimately shapes a brand’s image and perception
  • When to conduct an online brand audit
  • The importance of routinely conducting Online Brand Audits
  • The Online Brand Audit Framework and what lies ahead

Business Overview & Alignment

  • Establishing a baseline and identifying the business's current priorities, goals, and any micro/macro factors impacting the business as a whole
  • Outlining the Brand Audit's objectives to ensure the framework has a clear direction

Evaluation of Online Assets

  • Evaluating a brand’s owned online channels for strengths and weaknesses to see how a business’s controlled online brand presence resonates with customers
  • How can a brand’s own communications either harm or help its image?
  • A universal checklist of what all businesses should look out for when evaluating online assets

Online Reputation Audit

  • SEO audit: A significant portion of any brand’s online reputation depends on its ranking by search engines
  • How can SEO be evaluated and optimized today?
  • How AI has transformed SEO
  • The old and new SEO guidelines
  • Online Mentions: The quantitative and qualitative data that reveals a brand's true reputation and image
  • Discovering how target audiences and anonymous users discuss a brand online through social listening
  • Web Analytics: An analysis of the metrics that sustain an online business
  • Diagnose and identify what confuses customers versus what increases engagement by examining key website metrics: traffic, bounce rate, page views, and conversion rates

Competitive Analysis

  • Defining the industry
  • Industry trends, projections, and key players
  • List of competitors
  • Perceptual map: Visually mapping where a brand stands within a competitive landscape in terms of brand perception
  • Uncovering the strengths and weaknesses of the brand’s positioning in comparison to competitors

Brand Strategy and Tactics

  • Determine the brand’s desired positioning
  • Develop Brand Marketing Objectives
  • Design a concluding Brand Strategy directly informed by the audit’s results
  • Develop an Integrated Marketing Communication plan to drive results
  • Develop Key Performance Indicators and a tracking system to evaluate progress and success

When to Use AI in an Online Brand Audit

  • 3 areas where professionals can utilize AI in the auditing process for efficiency
  • 3 areas to avoid using AI when conducting an online brand audit

Requirements

  • A fundamental understanding of marketing principles and terminology

This course is relevant for teams or professionals:

  • Considering a rebranding initiative
  • Seeking to reposition or reinforce a brand's existing positioning
  • Expanding into a new market or industry vertical
  • Aiming to reach new target audiences and customer segments
  • Desiring to create brand strategies that better align with overarching business goals
  • Aiming to build a more competitive brand
  • Experiencing a decline in brand and marketing performance
  • Facing damage to brand reputation or image, or wishing to refine it
  • Wanting to diagnose problematic areas in brand management
  • Needing to update marketing materials
  • Dealing with inconsistent brand elements such as messaging, language, visuals, design, tone, etc.

Target Audience

  • Marketing managers
  • Marketing strategists
  • Brand strategists
  • Marketing decision-makers
  • Marketing professionals in any capacity
  • Design and creative teams (secondary audience)
 21 Hours

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