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Course Outline
Establishing the Foundations
- Defining Brand, Brand Marketing, Brand Identity, Brand Perception & Brand Reputation
- The relationship between brand strength and a business’s bottom line
The Impact of an Online Brand Audit
- What constitutes a Brand’s Digital Footprint and why is it critical for business health today?
- How the aggregation of multiple touch points ultimately shapes a brand’s image and perception
- When to conduct an online brand audit
- The importance of routinely conducting Online Brand Audits
- The Online Brand Audit Framework and what lies ahead
Business Overview & Alignment
- Establishing a baseline and identifying the business's current priorities, goals, and any micro/macro factors impacting the business as a whole
- Outlining the Brand Audit's objectives to ensure the framework has a clear direction
Evaluation of Online Assets
- Evaluating a brand’s owned online channels for strengths and weaknesses to see how a business’s controlled online brand presence resonates with customers
- How can a brand’s own communications either harm or help its image?
- A universal checklist of what all businesses should look out for when evaluating online assets
Online Reputation Audit
- SEO audit: A significant portion of any brand’s online reputation depends on its ranking by search engines
- How can SEO be evaluated and optimized today?
- How AI has transformed SEO
- The old and new SEO guidelines
- Online Mentions: The quantitative and qualitative data that reveals a brand's true reputation and image
- Discovering how target audiences and anonymous users discuss a brand online through social listening
- Web Analytics: An analysis of the metrics that sustain an online business
- Diagnose and identify what confuses customers versus what increases engagement by examining key website metrics: traffic, bounce rate, page views, and conversion rates
Competitive Analysis
- Defining the industry
- Industry trends, projections, and key players
- List of competitors
- Perceptual map: Visually mapping where a brand stands within a competitive landscape in terms of brand perception
- Uncovering the strengths and weaknesses of the brand’s positioning in comparison to competitors
Brand Strategy and Tactics
- Determine the brand’s desired positioning
- Develop Brand Marketing Objectives
- Design a concluding Brand Strategy directly informed by the audit’s results
- Develop an Integrated Marketing Communication plan to drive results
- Develop Key Performance Indicators and a tracking system to evaluate progress and success
When to Use AI in an Online Brand Audit
- 3 areas where professionals can utilize AI in the auditing process for efficiency
- 3 areas to avoid using AI when conducting an online brand audit
Requirements
- A fundamental understanding of marketing principles and terminology
This course is relevant for teams or professionals:
- Considering a rebranding initiative
- Seeking to reposition or reinforce a brand's existing positioning
- Expanding into a new market or industry vertical
- Aiming to reach new target audiences and customer segments
- Desiring to create brand strategies that better align with overarching business goals
- Aiming to build a more competitive brand
- Experiencing a decline in brand and marketing performance
- Facing damage to brand reputation or image, or wishing to refine it
- Wanting to diagnose problematic areas in brand management
- Needing to update marketing materials
- Dealing with inconsistent brand elements such as messaging, language, visuals, design, tone, etc.
Target Audience
- Marketing managers
- Marketing strategists
- Brand strategists
- Marketing decision-makers
- Marketing professionals in any capacity
- Design and creative teams (secondary audience)
21 Hours
Testimonials (2)
The truth is, it was very comprehensive.
Azucena - Casas Javer SA de CV
Course - Digital Marketing
Machine Translated
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.