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Duration 7 hours
Course Outline
Opening Session and Workshop Objectives
- Welcome, agenda review, and definition of session outcomes
- Aligning closing capabilities with organizational sales goals and core values
- Personal self-assessment and objective setting for the day
Insights into Buyer Psychology
- Customer motivations, decision-making triggers, and perceived risks
- Recognizing economic, technical, and individual decision factors
- Correlating customer journey stages with appropriate closing tactics
Structuring the Close: A Replicable Process
- Frameworks for consistent, phase-based closing
- Developing checklists and identifying signals of close readiness
- Modifying the process for both short-term and extended sales cycles
Strategic Questioning and Active Listening
- High-impact closing questions and their optimal timing
- Active listening methods to reveal underlying concerns
- Converting responses into definite next-step agreements
Managing Objections and Negotiation Strategies
- Categorizing objections and applying specific response patterns
- Negotiation principles that protect profit margins and client relationships
- Simulation: Transforming obstacles into opportunities to finalize the deal
Closing Scripts, Preliminary Closes, and Effective Language
- Proven closing scripts and adaptable templates
- Utilizing preliminary closes to gauge readiness and obtain minor commitments
- Vocabulary and phrasing that creates urgency without feeling pushy
Navigating Price and Value Discussions
- Positioning price as value and ROI for various buyer personas
- Techniques for anchoring, bundling, and making concessions
- Practical scenarios: Articulating value and addressing price resistance
Follow-up, Commitments, and Post-Sale Activities
- Designing follow-up rhythms that sustain momentum
- Obtaining explicit commitments and next steps in written form
- Best practices for handing over to onboarding or delivery teams
Practical Simulation Sessions and Peer Coaching
- Paired simulations covering typical seller and buyer roles
- Structured peer feedback based on observed behaviors
- Refinement iterations and instructor-led demonstrations
Action Planning and Performance Measurement
- Developing a personal 30-day closing execution plan
- Choosing simple metrics to monitor closing improvements
- Preparing a manager handoff for ongoing reinforcement and coaching
Wrap-up and Future Actions
Requirements
- Foundational grasp of the sales funnel and customer experience
- Prior experience interacting with potential or current customers
- Openness to participating in simulations and accepting feedback from colleagues
Target Audience
- Sales representatives and account executives
- Field sales and internal sales teams
- Sales managers and team leads accountable for closing success
Testimonials (1)
The truth is, it was very comprehensive.
Azucena - Casas Javer SA de CV
Course - Digital Marketing
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