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Course Outline

Module 1: Microsoft Teams Overview and Architecture

  • Essential Teams components and services
  • Teams architectural framework and dependencies
  • Role-based access control and administration

Module 2: Managing Teams Collaboration Experiences

  • Creating and administering Teams, channels, and chats
  • Setting up meeting policies and user experiences
  • Application management, integrations, and lifecycle oversight

Module 3: Teams Phone and Voice Solutions

  • Foundations of Teams Phone and its architecture
  • Configuring calling plans and direct routing
  • Managing devices, dial plans, and emergency calling procedures

Module 4: Governance, Security, and Compliance

  • Teams policy management, governance, and lifecycle controls
  • Deploying security and compliance configurations
  • Audit trails, reporting, and compliance monitoring

Module 5: Monitoring and Troubleshooting Teams

  • Tracking Teams service health and usage metrics
  • Diagnosing issues with meetings, voice, and collaboration
  • Leveraging reporting tools and analytics for performance enhancement

Module 6: Advanced Configuration and Integration

  • Connecting Teams with Microsoft 365 and third-party applications
  • Considerations for hybrid deployment scenarios
  • Utilizing automation and PowerShell for Teams administration

Module 7: Exam Preparation and Certification Readiness

  • Breakdown of MS-721 exam objectives
  • Exam structure, format, and question styles
  • Practice assessments and review sessions
  • Recommended study resources, tips, and success strategies

Summary and Next Steps

Requirements

  • Proficiency with Microsoft 365 services and administrative functions
  • Hands-on experience with core Microsoft Teams functionality
  • Working knowledge of fundamental networking and identity concepts

Intended Audience

  • Microsoft Teams administrators
  • Collaboration system engineers
  • IT professionals responsible for Microsoft 365 communications
 35 Hours

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