Course Outline

Understanding Leadership in the Visitax Project Context

  • Leadership versus management in operational environments
  • The role of middle management in achieving Visitax objectives
  • Leadership expectations within the retail sector

Operational Leadership Fundamentals

  • Planning and executing daily operations effectively
  • Performance monitoring and reporting for Visitax operations
  • Decision-making under time and performance pressure

Effective Communication for Managers

  • Principles of clear, persuasive, and empathetic communication
  • Adapting communication to diverse audiences (staff, management, customers)
  • Practical exercise: Delivering constructive feedback and recognition

Team Management and Motivation

  • Understanding team dynamics and motivation drivers
  • Delegation and empowerment techniques for retail environments
  • Coaching and mentoring for sustained performance

Conflict Management and Emotional Intelligence

  • Identifying sources of conflict in operational teams
  • Techniques for constructive resolution and mediation
  • Applying emotional intelligence to leadership situations

Driving Collaboration and Accountability

  • Building trust and ownership within teams
  • Aligning Visitax project goals with retail team objectives
  • Encouraging accountability through effective performance follow-up

Strategic Leadership and Continuous Improvement

  • Linking operational leadership to strategic vision
  • Leading change and fostering innovation
  • Developing action plans for continued leadership growth

Summary and Next Steps

  • Review of key leadership and communication concepts
  • Group reflection and personal development planning
  • Recommendations for applying learned techniques in the Visitax project

Requirements

  • Experience in a supervisory or mid-management role
  • Basic understanding of team dynamics and organizational processes
  • Interest in developing leadership and communication skills

Audience

  • Middle managers involved in the Visitax project
  • Retail sector professionals seeking to strengthen leadership capabilities
  • Supervisors responsible for team coordination and performance
 14 Hours

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