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Course Outline
Understanding Leadership in the Visitax Project Context
- Leadership versus management in operational environments
- The role of middle management in achieving Visitax objectives
- Leadership expectations within the retail sector
Operational Leadership Fundamentals
- Planning and executing daily operations effectively
- Performance monitoring and reporting for Visitax operations
- Decision-making under time and performance pressure
Effective Communication for Managers
- Principles of clear, persuasive, and empathetic communication
- Adapting communication to diverse audiences (staff, management, customers)
- Practical exercise: Delivering constructive feedback and recognition
Team Management and Motivation
- Understanding team dynamics and motivation drivers
- Delegation and empowerment techniques for retail environments
- Coaching and mentoring for sustained performance
Conflict Management and Emotional Intelligence
- Identifying sources of conflict in operational teams
- Techniques for constructive resolution and mediation
- Applying emotional intelligence to leadership situations
Driving Collaboration and Accountability
- Building trust and ownership within teams
- Aligning Visitax project goals with retail team objectives
- Encouraging accountability through effective performance follow-up
Strategic Leadership and Continuous Improvement
- Linking operational leadership to strategic vision
- Leading change and fostering innovation
- Developing action plans for continued leadership growth
Summary and Next Steps
- Review of key leadership and communication concepts
- Group reflection and personal development planning
- Recommendations for applying learned techniques in the Visitax project
Requirements
- Experience in a supervisory or mid-management role
- Basic understanding of team dynamics and organizational processes
- Interest in developing leadership and communication skills
Audience
- Middle managers involved in the Visitax project
- Retail sector professionals seeking to strengthen leadership capabilities
- Supervisors responsible for team coordination and performance
14 Hours
Testimonials (2)
training and feedback
Jochen Jung - Bachem
Course - DZM – delegating tasks and motivating employees
Promoting the interaction between people.