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Duration 14 hours
Course Outline
Leadership Insights in the Visitax Project Landscape
- Distinguishing leadership from management in operational settings.
- The pivotal role of middle management in realizing Visitax objectives.
- Expectations for leadership within the retail industry.
Core Operational Leadership Principles
- Efficiently planning and carrying out daily operations.
- Monitoring performance and reporting on Visitax activities.
- Making effective decisions under time and performance constraints.
Managerial Communication Best Practices
- Key principles for clear, persuasive, and empathetic dialogue.
- Tailoring communication styles for diverse audiences, including staff, leadership, and customers.
- Practical session: Providing constructive feedback and acknowledging achievements.
Team Management and Motivational Strategies
- Analyzing team dynamics and identifying motivation triggers.
- Utilizing delegation and empowerment techniques suitable for retail.
- Coaching and mentoring to sustain long-term performance.
Conflict Resolution and Emotional Intelligence
- Recognizing the root causes of conflict within operational teams.
- Methods for constructive mediation and problem-solving.
- Leveraging emotional intelligence in leadership scenarios.
Fostering Collaboration and Ownership
- Cultivating trust and a sense of ownership among team members.
- Syncing Visitax project targets with retail team goals.
- Promoting accountability through diligent performance tracking.
Strategic Leadership and Ongoing Improvement
- Connecting operational leadership to the broader strategic vision.
- Driving change and encouraging innovation.
- Formulating action plans for sustained leadership development.
Recap and Future Actions
- Consolidating key leadership and communication takeaways.
- Group reflection and individual growth planning.
- Guidance on implementing acquired techniques within the Visitax project.
Requirements
- Prior experience in supervisory or mid-level management positions.
- A fundamental grasp of team dynamics and organizational workflows.
- A genuine interest in cultivating leadership and communication competencies.
Target Audience
- Middle managers actively participating in the Visitax project.
- Retail professionals looking to enhance their leadership effectiveness.
- Supervisors tasked with team coordination and performance oversight.
Testimonials (1)
Tips such as, asking my team What else can I say to you so you are successful. Be a better leader by learning to trust the team and hold them accountable.
