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Course Outline
Grasping Leadership in the Visitax Project Context
- Distinguishing between leadership and management in operational settings
- The critical role of middle management in meeting Visitax objectives
- Leadership expectations specific to the retail sector
Essentials of Operational Leadership
- Planning and executing daily operations efficiently
- Monitoring and reporting performance for Visitax operations
- Making decisions under time and performance pressures
Effective Communication for Managers
- Principles of clear, persuasive, and empathetic communication
- Adapting communication styles for diverse audiences (staff, management, customers)
- Practical exercise: Delivering constructive feedback and recognition
Team Management and Motivation
- Understanding team dynamics and drivers of motivation
- Delegation and empowerment techniques for retail environments
- Coaching and mentoring for sustained performance
Conflict Management and Emotional Intelligence
- Identifying sources of conflict within operational teams
- Techniques for constructive resolution and mediation
- Applying emotional intelligence to leadership challenges
Fostering Collaboration and Accountability
- Building trust and a sense of ownership within teams
- Aligning Visitax project goals with retail team objectives
- Encouraging accountability through effective performance follow-up
Strategic Leadership and Continuous Improvement
- Connecting operational leadership to strategic vision
- Leading change and fostering innovation
- Developing action plans for ongoing leadership growth
Summary and Next Steps
- Review of key leadership and communication concepts
- Group reflection and personal development planning
- Recommendations for applying learned techniques within the Visitax project
Requirements
- Prior experience in a supervisory or middle-management position
- Fundamental understanding of team dynamics and organizational processes
- A desire to develop leadership and communication skills
Target Audience
- Middle managers engaged in the Visitax project
- Retail professionals looking to enhance their leadership skills
- Supervisors tasked with coordinating team performance
14 Hours
Testimonials (2)
training and feedback
Jochen Jung - Bachem
Course - DZM – delegating tasks and motivating employees
Promoting the interaction between people.