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Course Outline

Grasping Leadership in the Visitax Project Context

  • Distinguishing between leadership and management in operational settings
  • The critical role of middle management in meeting Visitax objectives
  • Leadership expectations specific to the retail sector

Essentials of Operational Leadership

  • Planning and executing daily operations efficiently
  • Monitoring and reporting performance for Visitax operations
  • Making decisions under time and performance pressures

Effective Communication for Managers

  • Principles of clear, persuasive, and empathetic communication
  • Adapting communication styles for diverse audiences (staff, management, customers)
  • Practical exercise: Delivering constructive feedback and recognition

Team Management and Motivation

  • Understanding team dynamics and drivers of motivation
  • Delegation and empowerment techniques for retail environments
  • Coaching and mentoring for sustained performance

Conflict Management and Emotional Intelligence

  • Identifying sources of conflict within operational teams
  • Techniques for constructive resolution and mediation
  • Applying emotional intelligence to leadership challenges

Fostering Collaboration and Accountability

  • Building trust and a sense of ownership within teams
  • Aligning Visitax project goals with retail team objectives
  • Encouraging accountability through effective performance follow-up

Strategic Leadership and Continuous Improvement

  • Connecting operational leadership to strategic vision
  • Leading change and fostering innovation
  • Developing action plans for ongoing leadership growth

Summary and Next Steps

  • Review of key leadership and communication concepts
  • Group reflection and personal development planning
  • Recommendations for applying learned techniques within the Visitax project

Requirements

  • Prior experience in a supervisory or middle-management position
  • Fundamental understanding of team dynamics and organizational processes
  • A desire to develop leadership and communication skills

Target Audience

  • Middle managers engaged in the Visitax project
  • Retail professionals looking to enhance their leadership skills
  • Supervisors tasked with coordinating team performance
 14 Hours

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