Customer Discovery for Product Teams Training Course

Business analysis is the process of investigating, understanding, and defining business needs to develop solutions that meet those needs. It is a crucial element in organizational change management and the design of new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions meet business goals and needs. It plays a key role in ensuring the effectiveness of projects and organizational changes by ensuring that implemented solutions are accurate, feasible, and fully aligned with business requirements.

This workshop targets seasoned Business Analysts, Product Owners, and User Researchers aiming to master advanced techniques that generate tangible business value. Through practical exercises and real-world tools, participants will learn to analyze intricate data, streamline processes, engage stakeholders effectively, and convert strategy into action using OKRs. By the conclusion, attendees will possess a distinct toolkit designed to amplify impact and deliver measurable outcomes.

This live, instructor-led training in Mexico (offered online or on-site) targets professionals at beginner, intermediate, or advanced levels who aim to leverage generative AI tools to enhance the day-to-day operations of a business analyst, covering areas such as analysis, documentation, information organization, and stakeholder engagement.

By the end of the training, participants will be able to:

• Comprehend the genuine capabilities and boundaries of GenAI models, such as hallucinations and context windows.
• Employ AI as an advanced instrument to support thought processes and analytical work.
• Develop precise requirement structures and technical documents with the aid of AI.
• Speed up conceptual activities, from generating hypotheses to drafting documentation.
• Deliberately evaluate the quality and substantive accuracy of AI-generated content.
• Obtain knowledge regarding the safe and ethical use of AI tools with respect to corporate data.

This instructor-led session in Mexico addresses cost-effectiveness analysis for intermediate practitioners. It focuses on defining key questions, quantifying costs and outcomes, applying analytical frameworks, and evaluating uncertainty to promote rational, evidence-based decisions across multiple sectors.

This instructor-led, live training in Mexico (available online or onsite) is tailored for intermediate-level managers and specialists who aim to grasp the drivers of digital change in financial services and apply these changes effectively within their organizations.

Upon completion of this training, participants will be able to:

• Articulate the key drivers of digital transformation in banking and financial services.
• Identify value creation opportunities across digital channels, lending, and SME banking.
• Comprehend how Agile methodologies and product thinking facilitate transformation.
• Gain insights from both successful and unsuccessful transformation initiatives.

This course offers a comprehensive introduction to the newly implemented Accessibility Law, equipping developers with the practical skills necessary to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the law's significance and implications, the training quickly transitions into hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in Mexico (online or onsite) is aimed at intermediate-level web developers and UX designers who wish to leverage LangChain to create intuitive and user-friendly web applications.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of LangChain and its role in enhancing web user experience.
• Implement LangChain in web apps to create dynamic and responsive interfaces.
• Integrate APIs into web apps to improve interactivity and user engagement.
• Optimize user experience using LangChain’s advanced customization features.
• Analyze user behavior data to fine-tune web app performance and experience.

This instructor-led, live training in Mexico (online or onsite) is aimed at persons who wish to use Figma to design the user interface for a new or existing software application or website.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma.
• Create a working, clickable application prototype.
• Apply design best practices.
• Accelerate the completion speed of design projects.
• Collaborate with other designers and developers using Figma.

This instructor-led, live training in Mexico (online or onsite) targets beginner to intermediate-level professionals who wish to apply Human-Centered Design methodologies in product development, service design, and business innovation.

Upon completion of this training, participants will be able to:

• Comprehend and apply the core principles of Human-Centered Design.
• Perform user research to pinpoint pain points and uncover opportunities.
• Create user personas and journey maps.
• Iteratively ideate, prototype, and test solutions.
• Utilize design thinking frameworks in practical projects.

A practical training program in Mexico that equips insurance professionals with the skills to leverage AI, data, and InsurTech trends to modernize operations and customer engagement. Through workshops, case studies, and practical exercises, participants will build digital strategies suited for a rapidly evolving industry.

This instructor-led live training in Mexico delves into practical Requirements Engineering concepts, elicitation strategies, and documentation techniques. It offers comprehensive exam preparation to assist participants in mastering the IREB CPRE syllabus and securing their Foundation Level certification.

This instructor-led, live training in Mexico (online or onsite) targets intermediate UX/UI designers and front-end developers eager to leverage Multimodal AI for designing and implementing user interfaces capable of understanding and processing diverse input types.

Upon completion of this training, participants will be equipped to:

• Craft multimodal interfaces that boost user engagement.
• Incorporate voice and visual recognition into web and mobile applications.
• Harness multimodal data to develop adaptive and responsive UIs.
• Grasp the ethical implications surrounding the collection and processing of user data.

This instructor-led, live training in Mexico (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.