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 Duration 7 hours

Course Outline

Introduction

• The current landscape of digital banking in Bulgaria and the region.

Where Value Is Created

• Digital channels and mobile banking.
• Digital lending: shifting from branch visits to online completion in minutes.
• SME banking.

Fintech and Banks

• Dynamics of competition and partnership.
• Mutual learnings: what banks can adopt from fintechs, and vice versa.

Agile as a Driver of Transformation

• Insights from the trainer's master's research.
• The transition from project-based to product-based approaches.

Organisation, People and Culture

• Why technology alone is insufficient.
• The roles of leadership and middle management.

Case Studies

• Transformations that succeeded and those that did not.
• Key lessons learned.

Summary and Next Steps

Requirements

Prerequisites

• No prior experience with Agile or digital product management is necessary.
• A general understanding of financial services is advantageous.

Target Audience

• Managers and specialists working in banks, insurance companies, and payment institutions.
• Teams within fintech enterprises.
• Consultants advising the financial sector.

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