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 Duration 7 hours

Course Outline

Level: Intermediate to Advanced
Format: 80% hands-on practice / 20% facilitated guidance
Tools Utilized: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred BA tools

1. Reframing Roles: Business Analysis in Agile & Product Teams

  • Re-evaluate Business Analysis as a strategic enabler that extends beyond simple requirements documentation
  • Exercise: Team Mapping — determine your role within the product/team lifecycle, identify key customers/users, and pinpoint alignment gaps or blockers
  • Deliverable: A personalized “Business Analysis Position Map”

2. Data-Driven Decision Making with BA Techniques

  • Analyze and interpret complex, raw user research data
  • Hands-on session: Drafting problem or opportunity hypothesis statements
  • Introduction to key techniques: Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing

3. Process Optimization Simulation

  • Collaborative mini-project: Redesigning a customer business process based on real-world challenges
  • Application of tools: SIPOC (Suppliers, Inputs, Process, Outputs, Customers) and User Story Mapping
  • Teams present “before & after” visualizations for peer review and iterative refinement

4. Advanced Elicitation in Complex Environments

  • Enhance skills in crafting user stories and acceptance criteria, mapping complex stakeholders, prioritizing competing needs, and applying roadmap techniques (Now/Next/Later)
  • Roleplay activity: Extracting detailed user stories from story maps

5. Translating Strategy into Action: OKRs & Beyond

  • Scenario-based team sprint centered on the objective to “innovate faster”
  • Teams define the Objective, three Key Results, and a corresponding Business Analysis action plan
  • Presentations followed by structured peer feedback

6. Wrap-up & Templates Toolkit

  • Access a comprehensive BA toolkit featuring templates for stakeholder mapping, story mapping, prioritization, and more
  • Collect and discuss key insights and takeaways from participants

Requirements

Prerequisites:

  • A foundational grasp of business analysis core concepts and terminology
  • Working knowledge of user stories and basic stakeholder communication
  • Proficiency with digital collaboration platforms such as Miro, Jamboard, Excel, or comparable tools
  • An analytical disposition with a desire to refine problem-solving and decision-making capabilities

Target Audience:

  • Business Analysts
  • Product Owners/Managers
  • User Researchers

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