Course Outline

Level: Intermediate to Advanced
Style: 80% hands-on / 20% facilitator input
Tools Used: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred BA tools

1. Role Reset: Business Analysis in Agile & Product Teams

  • Explore Business Analysis as an enabler beyond just documenting requirements
  • Activity: Team Mapping — identify your position in the product/team lifecycle, your customers/users, and uncover alignment or blockers
  • Output: Personalized “Business Analysis Position Map”

2. Data-Driven Decisions with BA Techniques

  • Practice interpreting complex, raw user research data
  • Hands-on: Formulate problem or opportunity hypothesis statements
  • Techniques introduced include Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing

3. Process Optimization Simulation

  • Collaborative mini-project to redesign a customer business process inspired by real-world challenges
  • Tools applied: SIPOC (Suppliers, Inputs, Process, Outputs, Customers), User Story Mapping
  • Teams present “before & after” diagrams for critique and iteration

4. Advanced Elicitation in Complex Environments

  • Develop skills in writing user stories and acceptance criteria, mapping complex stakeholders, prioritizing competing needs, and roadmap techniques (Now/Next/Later)
  • Roleplay activity: Eliciting detailed user stories from story maps

5. Translating Strategy into Action: OKRs & Beyond

  • Scenario-based team sprint focusing on the objective to “innovate faster”
  • Teams define Objective, Three Key Results, and Business analysis action plan
  • Presentations followed by peer feedback

6. Wrap-up & Templates Toolkit

  • Share a comprehensive BA toolkit including templates for stakeholder mapping, story mapping, prioritization, and more
  • Collect and discuss top insights and takeaways from participants

 

Requirements

Prerequisites:

  • Basic understanding of business analysis fundamentals and terminology
  • Familiarity with user stories and basic stakeholder engagement
  • Comfortable using digital collaboration tools like Miro, Jamboard, Excel, or similar
  • Analytical mindset with an interest in improving problem-solving and decision-making skills

Audience:

  • Business Analysts
  • Product Owners/Managers
  • User Researchers
 7 Hours

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