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Duration 21 hours
Course Outline
Introduction and Overview
Understanding the fundamentals of business process re-engineering (BPR)
- Securing competitive advantage through comprehensive redesign
- Identifying the necessity for re-engineering
- Defining the scope: what constitutes re-engineering and what it excludes
- Concentrating on core business processes
- Achieving objectives for cost reduction and revenue growth
Utilizing the established CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Distinguishing between customers and stakeholders
- Identifying key activities and information structures
- Fostering creative right-brain thinking
Focusing on the Customer
Examining the customer interface
- Expanding customer roles through aggregation
- Refining customer categories via generalization
- Developing accurate customer profiles
Documenting customer values and requirements
- Comparing service delivery versus product supply
- Evaluating satisfaction metrics: quality, flexibility, speed, cost, and service
- Categorizing customer relationships using the PRIDE checklist
- Assessing how well business processes fulfill customer needs
Modeling the Business Process
Identifying processes suitable for re-engineering
- Discovering core business processes
- Selecting appropriate metrics to evaluate process performance
- Detecting common business process antipatterns
- Presenting insights to senior leadership
Defining worker roles and responsibilities
- Using cross-reference matrices to identify role anomalies
- Mapping business processes with UML activity diagrams
- Distributing activities among various roles
Analyzing the Business Process
Detailing business processes
- Choosing the right UML tools
- Defining process scope with UML use case diagrams
- Identifying primary business actors
- Modeling alternative workflows
- Capturing inefficient business activities
Examining the business structure
- Reviewing organizational infrastructure
- Mapping information using class diagrams
- Applying UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating restrictive structural elements
Redesigning the Business Process
Optimizing the value of information technology
- Web-enabled technologies
- Interactions via social platforms
- Designing resilient business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining customer-process boundaries
- Tailoring business processes for specific customer segments
- Integrating and leveraging technological opportunities
- Personalizing the user experience
- Exceeding customer expectations
Implementing the new process using best practices
- Incorporating proven business patterns
- Resolving process irregularities
- Evaluating strategic alternatives
- Ensuring robust and reliable information management
Rolling out the re-engineered process
- Training and upskilling the workforce
- Connecting performance metrics to customer satisfaction
- Supporting continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating tangible success
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
