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Course Outline
Introduction
- A Brief History of Process Management
- Adopting a Process Perspective
- Core Concepts of Process Management
- Process Modeling, Analysis, and Design
- Business Process Management Framework
- Business Process Management Systems (BPMS)
- Business Process Architecture
BPM Implementation Strategies
- Defining the BPM Value Proposition
- Exploring the BPM Community
- Drivers for Automating BPM
- Topology of a SOA Reference Architecture
- Overview of BPM Vendors and Tool Positioning
Aligning IT and Business
- Differentiating BPM from BPMS
- Criteria for Choosing a BPMS
- Collaborating IT and Business to Match Technology to Problems
- Adopting a Development Model
- Overview of a BPM System
- Essential Terms and Concepts
Understanding Basic Concepts and Architecture
- Process Modeling Techniques
- Process Analysis Methods
- Process Design Principles
- Components and Structure of a BPMS
- Enterprise Process Management Planning
- Key Skills, Roles, and Responsibilities
Governance and Business Strategy
- Past Approaches: Data/Functions vs. Objects & Services
- Future Directions: Core Business Logic vs. Process Control
- Design Implications for Architects
- Aligning Business and IT Objectives
- The Role of Business Stewardship
- The Role of Business Rule Analysts
Modeling a Process with BPMN
- The Added Value of BPMN
- Composability and Basic Services
- Promoting an Incremental and Iterative Approach
- Why Use Cases Should Drive the Project
- Declaring Message Properties
- Utilizing Correlation Sets
- Developing Complex Parallel Activity Execution
- Designing for Concurrency
- Vendor Implementations of BPMN
- Case Study: Microsoft XLANG
Fault Handling and Exception Management
- Defining Events
- Configuring Timeouts
- Handling Faults
- Catching Exceptions
- Compensation Management
Business Rules
- Motivations for Business Rules
- Basic Concepts
- Rule Maturity Model (KPI RMM™)
- KPI STEP™ Principles
- Emerging Roles for Business and I/T
- The Business Focus in Business Rules
- When is a BR Approach Appropriate?
- New Aspects for Scoping a BR Project
- Key Elements of a BR Project Plan
- The Role of a BR Pilot
- Overview of Mining BRs from Code
BPM as an Enabler of SOA: Key Components
- Application Frontends
- Basic Services
- The Value of an ESB
- Utilizing a Repository
- Enhancing Business Agility
- The Role of the BPM Board
- Distributing Technology White Papers
Controlling & Measuring Improvement Processes
- Managing the Repository
- Establishing a Quality Gateway
- The 4 Pillars of Success
Metrics
- Context of Organizational Performance
- Characteristics of Effective Metrics
- Measurement and Management Hierarchy
- Process Management: Beyond Simple Measurements
- Metrics Within Processes and Management Roles
- Key Management Questions to Answer
- Common Pitfalls in Process Management Efforts
Architecture of a BPM System
- EAI and B2B Aspects
- Topology and Scalability
- Design Tools
- Deployment Tools
- Monitoring and Management
- The Process Engine
- Process Definition Repository
Core BPMS Features and Interfaces
- Repository Support
- Database Support
- BAM (Business Activity Monitoring)
- Human Workflow Solutions
35 Hours
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