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 Duration 7 hours

Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT functionality and mechanics.
  • Application in government workflows.
  • Strengths, limitations, and responsible utilization.

Drafting and Editing Official Communications

  • Generating initial drafts for memos, emails, and reports.
  • Enhancing tone, clarity, and plain language usage.
  • Adapting content for various audiences or formats.

Summarization and Information Extraction

  • Condensing extensive policy or research documents.
  • Identifying key points and actionable items.
  • Organizing summaries for briefings or meetings.

Prompt Design for Government Applications

  • Basic and advanced prompting techniques.
  • Effective use of examples and role-based instructions.
  • Creating reusable prompt templates for recurring tasks.

Translation and Multilingual Assistance

  • Translating internal and public-facing communications.
  • Maintaining a professional tone across languages.
  • Utilizing ChatGPT for inclusive and accessible language.

Productivity Enhancement and Task Automation

  • Brainstorming and idea generation for initiatives.
  • Creating content from structured data (e.g., tables).
  • Generating outlines for slide decks or briefings.

Compliance, Security, and Ethical Usage

  • Data privacy and information sharing risks.
  • Adhering to internal AI and IT policies.
  • Fostering public trust through responsible AI use.

Summary and Next Steps

Requirements

  • Familiarity with basic digital tools utilized in public sector environments.
  • No previous experience with AI or ChatGPT is necessary.
  • Prior experience in drafting, reviewing, or managing official communications is advantageous.

Target Audience

  • Public service teams and administrative specialists.
  • Policy analysts and government communication officers.
  • Staff aiming to enhance productivity via AI-driven tools.

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