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 Duration 7 hours

Course Outline

Introduction to AI in Administrative Settings

  • Defining AI and its relevance to administrative roles.
  • A comprehensive look at ChatGPT, Copilot, and Gemini.
  • Key privacy and security protocols when utilizing AI.

AI-Driven Content Generation and Editing

  • Creating and polishing professional email correspondence.
  • Condensing meeting notes and extensive documentation.
  • Accelerating the creation of reports, proposals, and internal memos.

AI-Assisted Scheduling and Task Coordination

  • Utilizing AI to organize calendars and coordinate meetings.
  • Preparing meeting agendas and subsequent follow-up communications.
  • Establishing reminders and managing to-do lists via Copilot or Gemini integrations.

Prompt Engineering and AI Interaction

  • Strategies for writing effective prompts to optimize outcomes.
  • Adjusting tone, style, and formatting to suit specific needs.
  • Refining and correcting AI responses through iterative processes.

Multilingual Capabilities and Accessibility

  • Utilizing AI tools for text translation.
  • Crafting inclusive and accessible communications.
  • Adapting language to support diverse audiences.

Public Sector Applications

  • Case studies of AI-integrated workflows in government environments.
  • Review of policies and guidelines regarding AI use in public administration.
  • Staying current with evolving tool capabilities.

Recap and Forward-Looking Steps

Requirements

  • Foundational digital skills and familiarity with standard office software (e.g., Microsoft Word, Excel, email clients)
  • Proficiency in navigating web-based applications
  • No previous experience with artificial intelligence tools is necessary

Target Audience

  • Administrative support staff
  • Administrative professionals
  • Public sector operations teams

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