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Course Outline

Introduction to Management

Leadership Skills in Contemporary Management

Leading a Work Team

  • Management styles
  • Selecting effective management styles corresponding to team development stages
  • Developing an ideal managerial profile. Analyzing your personal leadership style
  • Evaluating personal strengths and weaknesses as a team leader to identify development opportunities
  • Characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Organizational Communication

  • Foundations of verbal and non-verbal communication
  • Individual communication styles
  • Identifying communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Providing constructive criticism
  • Delivering effective feedback
  • Managing difficult conversations
  • Understanding communication networks
  • Optimizing information flow models

Conflict Resolution Strategies for Employee Teams

  • Nature and categories of conflict
  • Primary sources of workplace conflict
  • Behavioral approaches to managing disputes and appropriate conduct
  • Leveraging conflict assertively for team development
  • Strategies for handling conflict situations
  • Comprehensive conflict management
  • Core methods for resolving disputes
  • Managing emotions during conflicts
  • Overcoming communication barriers (verbal and non-verbal) to resolve conflicts

Team Motivation

  • The concept of motivation
  • Drivers of employee motivation within organizations
  • Types of motivation
  • Principles of economic incentives
  • Motivation through intangible resources
  • Psychological principles of motivation
  • Feedback and performance evaluation
  • The role of language in motivating staff

Effective Time Management

  • The time management matrix
  • Personal time control and eliminating time-wasters
  • Time planning techniques
  • Delegation of authority and responsibilities

Coaching

  • Concepts and practical applications
  • Individual participant activities
  • In-depth feedback sessions.

Course Wrap-Up

Requirements

This program is accessible to all participants; no prior specialized expertise is required.

 14 Hours

Number of participants


Price per participant

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