Course Outline
P2P Exchange Operations and the Fraud Risk Landscape
- The escrow-based order lifecycle and asset release process.
- Risk exposure points: off-platform fiat versus on-platform crypto.
- Consequences of fraud losses, chargebacks, and bank claims.
Exercise 1: Mapping the Exposure. Teams will trace one buy order and one sell order from placement to release, identifying every point where off-platform payment disrupts the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations, and the travel rule.
- Cryptoasset supervisory authorities and exchange house licensing.
- Jurisdictional risks, grey-list monitoring, and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviations and mismatched payer accounts.
- Triangulation, third-party payers, and reused payment proofs.
- Partial, altered, and visually similar amounts.
Case Study: Five Recurring Patterns. Participants will classify real anonymized dispute records against the five typologies and identify the control that failed in each instance.
False Confirmations, Forged Receipts, and Account Takeover
- Orders marked as paid without an actual transfer.
- Edited screenshots and falsified bank receipts.
- Cross-phishing in order chats and credential theft.
- Hijacked accounts reused to defraud other users.
Workshop: Phishing in the Order Chat. Teams will compare a genuine support message with a fraudulent one, then draft the takedown and revalidation path for the reported account.
KYC for Individuals: Level 1 and Level 2
- Level 1 data capture and identity document review.
- Level 2 revalidation, video selfie liveness checks, and list screening.
- Matching verified identities to payment instruments.
Lab: Onboarding Under Pressure. Participants will conduct Level 1 and Level 2 reviews on sample files and record the discrepancies that trigger revalidation.
KYC for Legal Entities and Beneficial Ownership
- Corporate documents, representation powers, and signatories.
- Beneficial ownership chains and control indicators.
- Risk factors for legal persons and periodic reviews.
Identity Fraud and Document Forensics
- Forged, borrowed, and synthetic identities.
- Liveness bypass, deepfake attempts, and injection attacks.
- Revalidation triggers following a dispute or compromise claim.
Lab: Document Forensics. Participants will inspect tampered documents and screen captures for inconsistencies in font, layout, metadata, and account numbers.
AML Screening, Sanctions, and PEP
- List matching, tolerance levels, and false positives.
- PEP identification, adverse media analysis, and source of wealth.
- Enhanced due diligence and escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Customer, product, channel, geography, and behavioral factors.
- Risk ratings, review triggers, and treatment decisions.
- Scaling due diligence efforts to match the actual risk level.
Transaction Monitoring and Blockchain Analytics
- Withdrawal approvals based on account age, KYC status, and history.
- Wallet attribution, high-risk counterparties, and fund tracing.
- Chargeback-prone gateways and payment method risks.
Case Study: The Large Withdrawal. Participants will review a withdrawal request with a mixed funding history, decide whether to approve or escalate, and justify the decision against monitoring criteria.
Evidence Standards for Payment Proof
- Acceptable evidence types: statements and uninterrupted recordings.
- Authenticity checks on documents, captures, and metadata.
- Recording what was verified and what was not.
Lab: Evidence or Artifact. Teams will categorize a set of submissions into acceptable evidence, insufficient evidence, and probable fabrication, specifying what should be requested instead.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties submit valid evidence.
- Waiting periods for interbank processing and preventive holds.
- Documented decision criteria for time-expired orders.
Workshop: Both Sides Are Right. Teams will resolve a dispute where buyer and seller each hold apparently genuine proof, and defend the outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts, and suspensions.
- Partial payment deadlines and returns to the originating account.
- Refunds to incorrect banks: fees and resolution timeframes.
- Restricted balances and retention of new deposits.
Exercise: Drafting the Sanction. Participants will draft the action, notice, and timeframe for three escalating cases and test them against playbook criteria.
Case Management, Documentation, and Escalation
- Case files, internal notes, and evidence retention.
- Escalation matrices and department head reviews.
- Suspicious activity reporting and record-keeping.
Capstone: End-to-End Fraud Case
- Order review, evidence assessment, and identity revalidation.
- Escalation, sanctions decisions, and counterparty resolution.
- Justification memo and peer review.
Capstone: Full Case Run. Each team will handle a complete simulated case from the first suspicious message to the final decision, presenting a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Review of current practices and protocol gaps.
- Guidance on evidence standards and disputed cases.
- Guidance on actions and sanctions criteria.
Requirements
- Basic familiarity with fraud prevention concepts.
- Basic understanding of KYC and customer onboarding processes.
- No technical or programming background is required.
Audience
- Customer support and service agents managing P2P orders, disputes, and withdrawals.
- Administrative staff involved in documentation, reconciliation, and customer records.
- Technical staff supporting monitoring, onboarding, and case management systems.
- Supervisors and team leads responsible for escalation decisions.
Testimonials (2)
Structured methodologies and practical tools applicable in the daily dynamics of quality management audits. It was an enriching experience.
Mildred M. Colmenares G. - LASER Airlines
Course - Root Cause Analysis (RCA) for Internal Auditors
Machine Translated
Very suitable for supporting work tasks.
Zakie Farhan - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
Machine Translated