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 Duration 14 hours

Course Outline

1. Introduction to Communication Issues

  • the communication process and its stages
  • the importance of verbal and non-verbal communication
  • techniques and tools for effective communication.
  • Direct communication vs. communication via media: phone, email, messaging

2. Principles of Effective Communication as a Core Element in Organizational Interactions

  • self-analysis of one's own communication style
  • communication errors, their correction, and avoidance
  • communication barriers
  • stages of building interpersonal contact

3. Effective Conversation Management

  • shaping one's own image as a sender and recipient of the message
  • assertive response to objections, criticism, and praise
  • recognizing and overcoming communication barriers, active listening as a tool for effective communication • recognizing and managing factors that disrupt listening and understanding of speech
  • the art of asking questions
  • psychological mechanisms and techniques of influencing others

4. Intercultural Aspects of Communication

  • foundations of proxemics – distance in communication
  • formulating messages in intercultural interactions
  • self-expression vs. intercultural perception
  • cultural interpretation of messages
  • cultural attitudes in everyday communication and negotiations
  • decision-making from a cultural perspective

5. Basic Principles of Intercultural Communication

  • relationship-oriented cultures
  • rule-oriented cultures
  • partner-oriented and transaction-oriented cultures
  • ceremonial and non-ceremonial cultures
  • monochronic and polychronic cultures
  • Does 'a' always mean 'a'? - hidden assumptions and unspoken expectations in communication with representatives of different cultures

6. 'Partner Manual' – what to do, what to avoid, and total 'faux pas'

  • Cultures of Western Europe (Germany, France, Italy)
  • Cultures of former USSR countries
  • American culture

7. Summary

Requirements

The course is general in nature, and participation does not require specialized knowledge.

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