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 Duration 7 hours

Course Outline

Foundations of Digital Intelligence

  • Defining digital intelligence within the public sector context.
  • Key elements: tools, literacy, data, and ethics.
  • Digital capability frameworks and maturity models.

Applications in the Public Sector

  • Illustrations of digital intelligence in policy formulation and service delivery.
  • Case studies from the health, transportation, education, and finance sectors.
  • Key success factors and associated challenges.

Tools for Data Access and Visualization

  • Utilizing dashboards to analyze and present data.
  • Engaging with government open data portals.
  • Common data visualization platforms: Power BI, Tableau, Excel.

Deriving Insights from Data

  • Converting raw data into actionable decisions.
  • Indicators, KPIs, and performance reporting.
  • Identifying bias, data gaps, and uncertainty.

Communicating Through Digital Intelligence

  • Constructing evidence-based narratives with data.
  • Supporting senior leaders and stakeholders.
  • Ethical practices in using visualizations and digital storytelling.

Strategizing for Digital Maturity

  • Assessing your current digital capabilities.
  • Establishing goals for data literacy and tool adoption.
  • Internal collaboration and upskilling strategies.

Summary and Next Steps

Requirements

  • A general working knowledge of information systems within the public sector
  • A foundational grasp of digital tools and data management
  • Experience in roles that involve program or policy analysis, reporting, or service delivery

Target Audience

  • Policy and program analysts
  • Members of digital transformation teams
  • Public sector professionals who utilize data to guide decision-making

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