Claude AI for Customer Support and Service Operations Training Course

A two-day course designed for developers who already utilize AI coding tools like Cursor, Claude Code, or Copilot. The curriculum focuses on delegating end-to-end tasks to agents, constructing a personalization stack (Rules, AGENTS.md, Skills, MCP, Agents), connecting and developing MCP servers, executing agents in parallel, and implementing structured agentic workflows. The content is tool-agnostic and serves as a follow-up to the Foundations course.

This two-day program introduces AI-assisted software development for beginners, including those with minimal or no coding background. The course explains how these tools function, teaches prompt engineering techniques, and demonstrates their application to typical tasks such as building a project from scratch, working within an existing codebase, and evaluating outcomes. The curriculum is tool-agnostic and applicable to Cursor, Claude Code, Copilot, and similar platforms. This course serves as a prerequisite for the Agentic AI Development: Advanced Workflows course.

This two-phase training program is tailored for software delivery teams aiming to weave AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Mexico (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live training on Claude AI in Mexico empowers professionals to utilize the platform for data analysis and BI tasks. The curriculum covers exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This instructor-led, live training in Mexico (online or onsite) is designed for intermediate-level software developers and AI engineers who want to integrate Claude AI into their applications, create AI-powered chatbots, and enhance software functionality with AI-driven automation.

By the end of this training, participants will be able to:

• Utilize the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for various use cases.

This instructor-led, live training in Mexico (online or onsite) is designed for intermediate-level researchers, analysts, and knowledge workers aiming to leverage Claude AI to process large volumes of data, synthesize information, and automate research tasks.

Upon completion of this training, participants will be able to:

• Utilize Claude AI for conducting literature reviews and synthesizing research.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from both structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This instructor-led, live training in Mexico (online or onsite) is tailored for beginner-level professionals who wish to integrate Claude AI into their daily workflows to enhance efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live (online or in-person) training in Mexico is aimed at beginner users who want to leverage Claude to improve administrative productivity and optimize corporate tasks through generative artificial intelligence. Upon completing this training, participants will be able to:

• Understand the fundamentals of generative AI and how Claude works.
• Create effective prompts for administrative and corporate tasks.
• Draft and improve documents, emails, and reports using AI.
• Organize tasks and streamline daily administrative activities.
• Use Claude as a support tool for basic data analysis and spreadsheets.
• Apply security best practices and validate content generated by AI.

This instructor-led, live training in Mexico (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code is not a code-completion tool — it is a terminal-native development agent that reads your codebase, plans multi-step changes, runs tests, and drives tasks from a single instruction to a working result. This one-day workshop gives participants structured, hands-on experience: configuring Claude Code for real projects, writing delegations that produce reviewable results, using CLAUDE.md as a persistent project memory, and connecting internal tools via the Model Context Protocol.

This instructor-led live training in Mexico is aimed at intermediate-level developers who wish to take a project from idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide it effectively with a CLAUDE.md.
• Scaffold an application and integrate data and a CMS.
• Build tests and run QA with subagents.
• Set up automated deployment to Vercel or Cloud Run.

This instructor-led, live training in Mexico (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.