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Course Outline

Understanding “Brand”

  • Definition of a “brand”
  • Identification of your company’s brand
  • Strategies to influence the strength of your company’s brand

Fundamental Change Strategies

  • The necessity for managers to continuously evaluate their organizational segment – especially in comparison to peers and competitors – and implement proactive (rather than reactive) adjustments
  • The “STARS” model for Change Strategies and Planning

Change Management

  • Analysis of why previous changes succeeded
  • Analysis of why previous changes failed
  • Key lessons learned from past change initiatives (both internal and external)
  • The 9 Change principles – and their practical application
  • Lewin’s model of Change Implementation
  • The Change Kaleidoscope

The Psychological Impact of Change

  • Assessing current emotions: How am I feeling? How are my colleagues feeling?
  • Predicting emotional responses as a change process evolves.

Customer / Stakeholder Relationships

  • Defining a Customer
  • Defining a Stakeholder
  • Maximizing the value of each Customer / Stakeholder interaction
  • The Service : Profit Chain

Financial Aspects of a Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts:
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Establishing Objectives

  • Vision and Mission Statements
  • Setting objectives to achieve Mission Statements
  • Performance Management to surpass agreed Objectives

Negotiating for Optimal Results

  • Communication strategies in Negotiation
  • The importance of Effective Presentations
  • Various Negotiating Strategies
  • Comparing different strategies
  • Building Rapport
  • The 3-phase Negotiating Process
 21 Hours

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