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Course Outline
Understanding “Brand”
- Definition of a “brand”
- Identification of your company’s brand
- Strategies to influence the strength of your company’s brand
Fundamental Change Strategies
- The necessity for managers to continuously evaluate their organizational segment – especially in comparison to peers and competitors – and implement proactive (rather than reactive) adjustments
- The “STARS” model for Change Strategies and Planning
Change Management
- Analysis of why previous changes succeeded
- Analysis of why previous changes failed
- Key lessons learned from past change initiatives (both internal and external)
- The 9 Change principles – and their practical application
- Lewin’s model of Change Implementation
- The Change Kaleidoscope
The Psychological Impact of Change
- Assessing current emotions: How am I feeling? How are my colleagues feeling?
- Predicting emotional responses as a change process evolves.
Customer / Stakeholder Relationships
- Defining a Customer
- Defining a Stakeholder
- Maximizing the value of each Customer / Stakeholder interaction
- The Service : Profit Chain
Financial Aspects of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts:
- Budgets
- Cash-Flow Forecasts
- Business Cases
Establishing Objectives
- Vision and Mission Statements
- Setting objectives to achieve Mission Statements
- Performance Management to surpass agreed Objectives
Negotiating for Optimal Results
- Communication strategies in Negotiation
- The importance of Effective Presentations
- Various Negotiating Strategies
- Comparing different strategies
- Building Rapport
- The 3-phase Negotiating Process
21 Hours
Testimonials (2)
The truth is, it was very comprehensive.
Azucena - Casas Javer SA de CV
Course - Digital Marketing
Machine Translated
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.