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Course Outline

Advanced Knowledge Management Principles in Microsoft 365

  • Foundations of structured knowledge management.
  • Designing scalable frameworks using SharePoint and Teams.
  • Utilizing metadata, versioning controls, and document libraries effectively.

Constructing and Linking SharePoint Knowledge Repositories

  • Building interconnected SharePoint sites and document libraries.
  • Applying metadata columns, content types, and lookup fields.
  • Establishing site hierarchies and facilitating cross-site navigation.

Designing Dynamic Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data to Power BI.
  • Developing real-time dashboards to monitor knowledge assets.
  • Creating KPIs and visual reports to derive data-driven insights.

Customizing Knowledge Workflows with Power Automate

  • Automating approval, review, and publishing cycles.
  • Incorporating Teams notifications and adaptive cards into processes.
  • Designing multi-step flows for comprehensive document lifecycle management.

Building Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collaborative knowledge capture.
  • Integrating SharePoint pages, Lists, and Planner boards.
  • Defining governance structures, roles, and permission models.

Maintaining and Optimizing Knowledge Systems

  • Enforcing data retention, archiving, and compliance policies.
  • Conducting regular audits and metadata refinements.
  • Enhancing system performance while minimizing content redundancy.

Best Practices for Knowledge Management in Microsoft 365

  • Reviewing core principles of knowledge system design.
  • Safeguarding consistency and discoverability across all content.
  • Driving adoption and engagement through strategic user experience design.

Requirements

  • Demonstrated proficiency with core Microsoft 365 applications, including SharePoint, Teams, and OneNote.
  • Practical experience in knowledge management strategies or content architecture.

Target Audience

  • Knowledge managers tasked with building structured information repositories.
  • Content strategists focused on developing interconnected knowledge ecosystems.
  • IT specialists responsible for managing organizational knowledge within the Microsoft 365 environment.
 14 Hours

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