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Duration 7 hours
Course Outline
Introduction to Design Thinking for Internal Stakeholders
- Review of Design Thinking core principles and stages
- Emphasizing Empathize and Define within the internal stakeholder context
- How this methodology boosts collaboration and operational efficiency
Stage 1: Empathize (Primary Focus)
- Active listening and empathetic communication skills
- Empathy practices: perspective-taking for internal stakeholders
- Role-plays: simulating dialogues with internal partners
- Team activity: linking friction points to core needs using empathy maps
Stage 2: Define (Applied to Core Needs)
- From challenges to requirements: turning insights into action
- Team workshop: redefining issues from the stakeholder’s viewpoint
- Creating clear, actionable problem statements (POVs)
Managing Resistance and Building Relationships
- Identifying and addressing pushback from internal stakeholders
- Simulation: navigating resistance scenarios with empathy and clarity
- Tactics to foster collaboration and buy-in for new solutions
Practical Application and Team Workshop
- Co-creation exercise: redesigning a process based on identified requirements
- Collaborative development of improvement opportunities
- Plenary feedback session: sharing insights and setting commitments
Conclusion and Next Steps
- Individual and team pledges to integrate empathy into daily operations
- Strategies for sustaining stakeholder-centric dialogue and follow-up
Requirements
- Fundamental grasp of teamwork and workplace communication
- Openness to engaging in practical, collaborative activities
Target Audience
- Service and operations groups
- Team leaders and managers
- Professionals interacting with internal stakeholders (procurement, IT, HR, facilities)
