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Course Outline
Foundations of Mobile Subscriber Services
- Classification of subscribers and their profiles
- Service categories: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling consequences
The Role of OSS and NetAct
- The role of OSS functions in performance management
- NetAct: objectives and primary components
- Data transmission pathways from network elements to NetAct
Core Concepts of Key Performance Indicators
- KPI categories: availability, accessibility, retainability, and integrity
- Basics of KPI computation and aggregation intervals
- Alignment of thresholds, alarms, and SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rates and call drop frequencies
- SS7/Sigtran signaling KPIs
- Busy hour analysis and capacity dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput metrics
- Metrics for latency, jitter, and packet loss
- Subscriber experience KPIs (such as throughput per user)
Analyzing KPIs and Identifying Root Causes
- Trend analysis and baseline identification
- Correlating KPIs across different layers (RAN, transport, and core)
- Using KPIs to pinpoint congestion, configuration errors, or hardware failures
Reporting, Dashboards, and Alarm Management
- Creating actionable KPI dashboards
- Generating reports tailored for stakeholders
- Strategies for tuning alarms and reducing noise
Troubleshooting Procedures Leveraging NetAct Data
- A step-by-step troubleshooting guide
- Practical exercises: addressing voice call failures and data throughput issues
- Criteria for validating and closing incidents
Best Practices for Operations and KPI Governance
- Establishing KPI ownership and governance frameworks
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Wrap-up and Recommended Next Steps
Requirements
- A solid grasp of mobile network architecture
- Working knowledge of OSS/BSS concepts
- Foundational understanding of performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC team members
- Telecommunications planners and service assurance groups
14 Hours
