KAIZEN Training Course

Concepts

• The value of Kaizen
• Kaizen and management
• Kaizen and Total Quality Control (TQC)
• Kaizen and suggestion systems
• Kaizen and competition
• Process-oriented vs. results-oriented management

East-West Comparisons

• Kaizen and innovation
• Kaizen and measurement

Kaizen from the Perspective of Total Quality Control

• Quality control—managing people's quality
• Quality control methods: A comparison between Japan and the West
• Adhering to the PDCA cycle
• Grassroots-level Kaizen

In Practice

• Manager-led Kaizen
• Kaizen implementation
• Team-led Kaizen
• Individual-led Kaizen

Management

• Cross-functional management
• Policy deployment
• Quality deployment
• Total Productive Maintenance (TPM)

Problem-Solving Methods

• Issues in management
• Kaizen activities and labor relations
• Labor and management: Enemies or allies?
• The commitment of senior executives

Transforming Corporate Culture

• The customer: The ultimate judge of quality
• Supplier relationships transforming corporate culture: The challenge facing the West.

Case Studies