Jira Service Management Training Course

This instructor-led, live training in Mexico (online or onsite) guides participants through the deployment of a JIRA instance. Learners will master advanced JIRA usage, including installation, configuration, upgrades, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, defining email notifications, implementing security schemes, and managing permissions. Additionally, participants will learn to troubleshoot JIRA, install and customize the JIRA Service Desk, establish a knowledge base, manage service desk users, and handle service requests collaboratively.

Upon completion of this training, participants will be able to:

• Gain an in-depth understanding of JIRA administration.
• Customize JIRA to align with their specific business needs.
• Configure JIRA emails and notifications.
• Manage and assign users, groups, and project roles.
• Handle JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

Upon completing the training, participants will be equipped to independently manage, optimize, and customize JIRA within a corporate setting.

This instructor-led, live training in Mexico introduces the advanced capabilities of JIRA, including creating and managing various types of JIRA projects, utilizing JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis, and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows, and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led live training in Mexico introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

JIRA Software is a powerful tool for Project Management and people tend to focus more on the tool than the method itself.

This instructor-led, live training introduces the participants to the power of Jira and Confluence, working together to serve the only purpose of helping the team to deliver successfully the product / project. The team will learn how to properly use these tools to be more efficient handling User Requirements, Testing, Communication, centralized in one place.

Will be studied JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning and dependencies, Jira/Confluence linkage, reporting, important fields and custom fields, issue types, screen & filtering.

By the end of this training, participants will be able to:

• Create a Scrum or Kanban project
• Configure Jira to manage the project properly
• Manage issues effectively
• Build the necessary screen to handle issue types
• Create workflows and boards, and understand their interaction
• Perform basic and advanced searches and analysis
• Generate and review reports necessary for the team and the management

This instructor-led, live training in Mexico (online or onsite) is aimed at intermediate-level project managers who wish to create, execute, and manage forms in Jira effectively.

By the end of this training, participants will be able to:

• Understand Jira's core concepts, including issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for various project types and teams.

This instructor-led, live training in Mexico (online or in-person) targets beginner to intermediate professionals seeking to enhance their Jira skills. The course focuses on integrating and utilizing the Xray plugin, managing user roles and permissions, optimizing data imports, and effectively handling storage management.

Upon completing this training, participants will be capable of:

• Integrating and configuring the Xray plugin for test management purposes.
• Managing Jira user profiles and assigning relevant roles and permissions.
• Importing data into Jira efficiently by adhering to best practices.
• Optimizing Jira storage usage and implementing effective data management strategies.

JIRA is a Java-based web application designed to provide project and issue tracking to enhance the agility of software development.

In this instructor-led live training, participants will learn how to leverage Jira to implement a Kanban-based Agile approach within their organization.

By the end of this training, participants will be able to:

• Grasp the principles behind Agile and Kanban
• Utilize Jira to create and manage a Kanban project
• Customize Jira to align with their organization's specific needs
• Conduct basic and advanced searches and analyses
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• A blend of lectures, discussions, exercises, and extensive hands-on practice in a live-lab environment.

Note

• To request customized training for this course, please contact us to arrange it.