Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules.
- SLAs and compliance standards (PCI DSS, uptime).
- ITSM workflows (incident, problem, change).
- Day 2: Java Production Essentials
- JVM internals, memory management, and GC basics.
- Analysis of Java exceptions.
- JVM tuning for banking workloads.
- Day 3: Unix Fundamentals
- File structure and navigation.
- Essential commands: ps, top, df, tail, grep, awk, sed.
- Basics of shell scripting for automation.
- Day 4: Logs & Monitoring
- Understanding logs (transaction, audit).
- Tools: Splunk, ELK, native log parsing.
- Hands-on: Troubleshooting a failed fund transfer.
- Day 5: Ticketing & Escalation Process
- Tools: ServiceNow, JIRA workflows.
- Escalation matrix (L1 → L2 → Dev).
- Best practices for RCA and documentation.
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- WebLogic, Tomcat basics.
- API failure codes (401, 500, 504).
- JDBC pool issues and timeouts.
- Day 7: DB Troubleshooting
- Slow queries, locks, and deadlocks.
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST.
- Hands-on: Resolving a DB deadlock.
- Day 8: CI/CD, Release & Rollback
- Jenkins overview.
- Release failure scenarios.
- Rollback and post-deployment validation.
- Day 9: War Room Simulation
- Role assignment: incident lead, comms, tech fix.
- Live troubleshooting scenario (login failure).
- RCA, war room notes, and stakeholder updates.
- Day 10: Capstone & Review
- Summary of tools, logs, escalation, Unix, DB.
- Final challenge + quiz.
- Certification and feedback session.
Optional Add-Ons
- Kafka/MQ troubleshooting basics.
- APM Tools: AppDynamics/Dynatrace.
- Basic Kubernetes (pod restarts, logs).
- SRE metrics: SLIs, SLOs, MTTR.
Summary and Next Steps
Requirements
- A solid understanding of core Java programming concepts.
- Experience working with Unix-based systems.
- Familiarity with support workflows in enterprise applications.
Audience
- Support Engineers.
- Java Developers transitioning into support roles.
- Production Support Analysts in banking environments.
Testimonials (4)
The patience with which he addressed the questions that arose
Carlos Ceballos - Banco de Mexico
Course - Spring Boot, React, and Redux
Machine Translated
Excellent topic, use cases, and examples to visualize the delivered material
Gionathan Rodriguez - CENTRO NETEC SPA
Course - Building Microservices with Spring Boot, Docker, and Kubernetes
Machine Translated
That we got a complex overview also about the context - for example why do we need some annotations and what they mean. I liked the practical part of the training - having to manually run the commands and call the rest api's
Alina - ACCENTURE SERVICES S.R.L
Course - Quarkus for Developers
interaction through exercises and also projects sharing
