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 Duration 21 hours (3 days)

Course Outline

Introduction to Conversational AI

  • The history and progression of voice assistants
  • Essential components: ASR, NLU, Dialogue Management, and TTS
  • Key platforms overview: Alexa, Google Assistant, and Rasa

Creating Voice Interfaces

  • Core principles of conversational UX
  • Modeling intents and extracting entities
  • Voice design tools and flow mapping

Development with Dialogflow and Alexa

  • Dialogflow agents, intents, and webhook fulfillment
  • Alexa Skills: intents, slots, voice models, and endpoint integration
  • Handling multi-turn conversations and session state

Creating Assistants with Rasa

  • Rasa architecture: NLU, Core, and Actions
  • Configuring training data and domains
  • Implementing custom actions, forms, and context-aware dialogues

Voice Assistant Integration

  • APIs and webhook-based back-end services
  • Linking to CRMs, databases, and external applications
  • Deploying voice assistants in web apps, IoT, and mobile environments

Testing, Deployment, and Optimization

  • Using simulators and test cases for voice interactions
  • Monitoring usage metrics and debugging conversations
  • Releasing on Google Assistant, Alexa devices, or private platforms

Security, Compliance, and Scalability

  • Authentication and authorization protocols for assistants
  • Data privacy, GDPR compliance, and audit logging
  • Managing version control and CI/CD pipelines for voice apps

Conclusion and Future Directions

Requirements

  • Knowledge of RESTful APIs and JSON
  • Proficiency in at least one programming language (such as Python or JavaScript)
  • Basic understanding of natural language processing principles

Target Audience

  • Software engineers
  • UX designers focused on voice-based interfaces
  • Conversational AI teams developing virtual assistants

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