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Duration 21 hours (3 days)
Course Outline
Introduction to Conversational AI
- The history and progression of voice assistants
- Essential components: ASR, NLU, Dialogue Management, and TTS
- Key platforms overview: Alexa, Google Assistant, and Rasa
Creating Voice Interfaces
- Core principles of conversational UX
- Modeling intents and extracting entities
- Voice design tools and flow mapping
Development with Dialogflow and Alexa
- Dialogflow agents, intents, and webhook fulfillment
- Alexa Skills: intents, slots, voice models, and endpoint integration
- Handling multi-turn conversations and session state
Creating Assistants with Rasa
- Rasa architecture: NLU, Core, and Actions
- Configuring training data and domains
- Implementing custom actions, forms, and context-aware dialogues
Voice Assistant Integration
- APIs and webhook-based back-end services
- Linking to CRMs, databases, and external applications
- Deploying voice assistants in web apps, IoT, and mobile environments
Testing, Deployment, and Optimization
- Using simulators and test cases for voice interactions
- Monitoring usage metrics and debugging conversations
- Releasing on Google Assistant, Alexa devices, or private platforms
Security, Compliance, and Scalability
- Authentication and authorization protocols for assistants
- Data privacy, GDPR compliance, and audit logging
- Managing version control and CI/CD pipelines for voice apps
Conclusion and Future Directions
Requirements
- Knowledge of RESTful APIs and JSON
- Proficiency in at least one programming language (such as Python or JavaScript)
- Basic understanding of natural language processing principles
Target Audience
- Software engineers
- UX designers focused on voice-based interfaces
- Conversational AI teams developing virtual assistants