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 Duration 21 hours

Course Outline

Module 1: Essentials of Adobe Marketo Engage

  • Overview of the platform and user interface
  • Fundamentals of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and audience groups
  • Development of intelligent segments and dynamic lists

Module 2: Developing Campaigns and Basic Automation

  • Setup of email programs and web forms
  • Creation of landing pages and dynamic content elements
  • Construction of automation workflows, including drip campaigns
  • Evaluation of campaign metrics and strategy optimization

Module 3: Advanced Automation and Personalization

  • Design of multichannel nurturing programs (email, social media, web)
  • Utilization of tokens and snippets for content consistency and reuse
  • Implementation of AI-driven personalization using Adobe Sensei
  • Integration with CRM platforms such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Governance

  • Creation of dashboards and performance reporting
  • Comprehension of multichannel attribution and ROI calculation
  • Establishment of data governance frameworks and security compliance
  • Application of best practices for educational and commercial marketing

Module 5: Practical Workshop – Campaign Simulation

  • Configuration of a realistic campaign scenario for higher education
  • Development of automated workflows for student engagement and follow-up
  • Assessment and presentation of results aligned with campaign goals

Summary and Future Directions

Requirements

  • A foundational grasp of digital marketing principles and CRM concepts
  • Experience with email marketing tactics and lead management processes
  • A strong interest in automation and data-centric marketing approaches

Target Audience

  • Faculty and marketing professionals associated with the School of Commercial Engineering
  • Specialists in marketing automation and CRM coordination
  • Academic personnel overseeing communication, outreach, or enrollment efforts

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