Course Outline
- Core concepts in digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance structures
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is specifically designed for:
- Professionals holding a valid ITIL® 4 Foundation certification
The training readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is encompassed in the course fee. This certification validates updated proficiency in the ITIL framework and reinforces ongoing professional growth in service management.
Participant Prerequisites
Attendance requires holding a current ITIL® 4 Foundation certificate. No prior study or preparation is mandated before the session begins.
Examination Procedure
Participants are provided with an exam voucher valid for six months, offering the flexibility to choose an optimal date for the test.
Following the training, participants will receive guidance on registering for the exam. Scheduling is managed directly through the PeopleCert platform via an individual account. The exam is administered online with remote proctoring. A PeopleCert proctor oversees the session using webcam and secure connectivity. Prior to starting, participants must verify their identity and display their environment to ensure adherence to exam protocols.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing Score: 65% (minimum 13 correct responses)
- Materials: Closed-book format
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
